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If your organization uses Microsoft Exchange and Outlook and your credentials have been synced with Connect Client you may see Events notification appear in the Dashboard. These notify you of meetings that are about to begin, that are listed in Connect Client Events and provide dial in and join meeting buttons for you to join …
Anytime you open a contact panel in ShoreTel Connect Client it displays the conversation history that you had with that contact Conversations include a history of all communication modes with that individual – calls, voicemails, and instant messages. You can filter the type of communications you want to browse ShoreTel Connect Client also displays a …
If you have a work environment where you might be moving from desk to desk occasionally, rather than moving your phone with you each time, you can sit at a new desk for the day and still have your calls ring your extension by assigning the phone to you, here is how that is done. …
If at any time you experiencing choppy calls or dropped calls, you may be asked by your IT to provide them with something called a Call GUID. The following steps show how to gain that Call GUID from your ShoreTel Connect Client. From your ShoreTel Connect Client, click the ‘Recent’ tab Your most recent calls …
If the external assignment radio button is available on your profile page you can assign your extension to a phone number outside of the ShoreTel Connect system A common scenario for this is to assign your extension to your mobile phone or your home land line ShoreTel Connect routes inbound calls to that number instead …
Stumped Stacy to Tim the Tech: Dear Tim the Tech, I am having some trouble and I need your help!! My company recently upgraded and now I need to use this new thing call the Connect Client instead of my Communicator. With that said, I need some guidance on how to properly navigate through the …
Stumped Stacy to Tim the Tech: Dear Tim the Tech, I have a very important conference call next week that my boss can not be on the call. I want to record the call so he can hear what was discussed and for future reference. Is it possible for me to do this on my …
Stumped Stacy to Tim the Tech: Dear Tim the Tech, HELP! I accidentally deleted a very important voicemail that I needed to forward to my boss. How can I recover this voicemail?!! Tim the Tech: Dear Stumped Stacy, As long as you deleted the message today it can be recovered! With ShoreTel, you have …
Stumped Stacy to Tim the Tech: Dear Tim the Tech, I have very important voicemail messages that need to be forwarded to others within the company. Sometimes clients leave voicemails for me that are meant for Susie or the information in the voicemail needs to be communicated effectively to a different department. How can I …
Stumped Stacy to Tim the Tech: Dear Tim the Tech, I am attempting to schedule ShoreTel Conference calls through Outlook. I am struggling to supply invitees with the correct information so they can join the call. What are the web addresses and numbers I need to give to all invited? Tim the Tech: Dear Stumped …