Monthly Archives: September 2017

stacytips

Stacy’s Tip of the Week 9.25.17 ShoreTel Connect Client: Creating an Event

You can create events with conferencing details and add contacts from within Connect Client

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Note however that once the event is created in Connect Client you are prompted to both save the event and send invites from within Outlook

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Even if you do not have access to ShoreTel Connect Client you may receive Connect conference invitations by email

Invitation emails include information for attending the conference by phone, web browser or both.

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When you join a conference with a web browser you are connected to the ShoreTel Connect conferencing for web application which presents many of the same options as ShoreTel Connect Client

This is designed for anyone who does not have access to ShoreTel Connect Client and provides an experience very similar to conferencing within the Client itself.

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Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Creating an Event

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

 

stacytips

Stacy’s Tip of the Week 9.18.17 ShoreTel Connect Client: Events

If your organization uses Microsoft Exchange and Outlook and your credentials have been synced with Connect Client you may see Events notification appear in the Dashboard.

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These notify you of meetings that are about to begin, that are listed in Connect Client Events and provide dial in and join meeting buttons for you to join the meeting from the Connect Client Dashboard.

Note that you may also see a third button for video, this is only available if you have been enabled from multipoint video.  For more information contact your phone system administrator.

The Events panel displays your Microsoft Exchange calendar meetings filtering separately by upcoming and past events.

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Clicking on an Event, opens the individual event panel and displays additional meeting information including location, recurrence and participants.

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As in the Event notification, you may see dial in and join meeting buttons.  These buttons automatically dial you into the events conference bridge and allow you to attend the meeting screen share in the connect client itself if conferencing information has been provided.

 

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Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Events

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

 

stacytips

Stacy’s Tip of the Week 9.11.17 ShoreTel Connect Client: Conversation History

Anytime you open a contact panel in ShoreTel Connect Client it displays the conversation history that you had with that contact

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Conversations include a history of all communication modes with that individual – calls, voicemails, and instant messages.

You can filter the type of communications you want to browse

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ShoreTel Connect Client also displays a conversation list of all users with whom you have recently communicated with right on the Dashboard

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When you are done you can click the X on a conversation to remove it from the Dashboard.

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While this will delete a conversation notification it does not delete your conversation history.

Conversations also let you track a series of communications with groups of users in addition to individuals.

Conversation history can be maintained for a specific combination of users within your organization

Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Conversation History

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

stacytips

Stacy’s Tip of the Week 9.4.17 ShoreTel Connect Client: Assign Extension

If you have a work environment where you might be moving from desk to desk occasionally, rather than moving your phone with you each time, you can sit at a new desk for the day and still have your calls ring your extension by assigning the phone to you, here is how that is done.

You can manually assign your extension to the phone.

On the phone, press the ‘Assign’ soft key if the phone does not prompt you for your credentials.

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On the phone, press the ‘Assign’ soft key if the phone does not prompt you for your credentials.

ShoreTel Connect onsite users will be prompted for your extension number and voicemail password.

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Key in your extension number and then enter your voicemail password

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You will be prompted to ‘Please wait’ while ShoreTel assigns your extension

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Once the extension assignment is complete you will see your name and extension showing on the phone!

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Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Assign Extension

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940