Monthly Archives: August 2017

stacytips

Stacy’s Tip of the Week 8.28.17 ShoreTel Connect Client: Retrieving a Call GUID

If at any time you experiencing choppy calls or dropped calls, you may be asked by your IT to provide them with something called a Call GUID.  The following steps show how to gain that Call GUID from your ShoreTel Connect Client.

From your ShoreTel Connect Client, click the ‘Recent’ tab

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Your most recent calls both inbound and outbound will appear in the panel to the right.

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Right click on the call in which you need to retrieve the Call GUID from – then click ‘Copy Call ID to Clipboard’

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Paste the Call GUID into an email or Word doc

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This is the Call GUID information that you need to provide to your IT staff.

Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Retrieving a Call GUID

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

 

 

stacytips

Stacy’s Tip of the Week 8.21.17 ShoreTel Connect Client: External Assignment

If the external assignment radio button is available on your profile page you can assign your extension to a phone number outside of the ShoreTel Connect system

A common scenario for this is to assign your extension to your mobile phone or your home land line

ShoreTel Connect routes inbound calls to that number instead of your desk phone

Unlike call forwarding, which only affects inbound calls, external assignment also affects outbound calls initiated from the ShoreTel Connect Client presenting your enterprise caller id instead of the external number

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To configure external assignment, click ‘Select Number’ in the drop down and then enter the external number and a label to allow you to easily identify it later

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In this example the external number is for a Cell Phone so we have labeled it accordingly

Notice that you can configure a second external number as well additional options

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After entering the external number click the ‘Use Selected Number’ button

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Your extension is now assigned to the external number and your inbound calls are no longer routed to your desk phone

Again, you can only assign your extension to one device at a time so if your user profile has an assigned IP desk phone that phone will now display Anonymous

This simply means that it is still assigned to you but your extension has been assigned to another device.

If you call someone while your extension is assigned to and external number ShoreTel Connect sets up the call in two steps.

First, ShoreTel Connect calls you at your external number.  Second, after you accept this call, you will hear ShoreTel Connect calling the number you dialed.

Your call will appear to come from your enterprise number instead of your external number, so the other party won’t know that you’re calling from a cell phone or land line.  This process is often referred to as reverse dial.

Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! External Assignment

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

stacytips

Stacy’s Tip of the Week 8.14.17 ShoreTel Connect Client: Availability

You can manually set your availability state.  To change your availability state in Connect Client click the colored square and choose your new availability state.  This will also update the availability state displayed on your phone as well.

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Let’s say your extension is currently in the available state, as seen in the picture on both the phone and the ShoreTel Connect Client above.

A colleague walks over to your desk to have an important discussion and you need to put your phone into do not disturb mode so that it doesn’t ring and interrupt you.

To do this click on the colored square in the Connect Client

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In the drop down menu choose ‘Do Not Disturb’

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Note how the availability state changed on the ShoreTel Connect Client and the state on the phone itself also changed

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Again ShoreTel Connect Client is an application that works in conjunction with and controls your phone.

Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Availability

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

stacytips

Stacy’s Tip of the Week 8.7.17 ShoreTel Connect Client: Voicemails

When you have one or more unheard voicemails ShoreTel Connect Client displays a tally on the dashboards voicemail or recent icon

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A screen pop up appears for 5 seconds immediately after a new voicemail is left in your mailbox

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Clicking either voicemails on the dashboard or the pop up opens the voicemails panel which provides many options for listening to voicemails and managing your voicemail box

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The voicemails panels filters by all voicemails as well as only the voicemails that you have flagged for review later

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All voicemails are displayed by default and any unheard recordings are highlighted in red

If you click deleted voicemails to expand the list to include deleted voicemails as well

To interact with a voicemail, click on it in the voicemail list

This displays play back and interaction options as well as expanding the contact card for the individual who left the voicemail

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Choose whether you would like to listen to your voicemail message on your phone or on the computer with the buttons to the right, click the play button on the left

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If you want to listen to a specific part of the voicemail use the scrub bar to jump to different sections of the recording

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Below this are delivery and response options including replying, forwarding and deleting the message

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You can also customize the subject, right click on the voicemail message to access additional options such as downloading the voicemail or flagging it for later

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You can customize voicemail playback and set up options in the preferences or settings window of the ShoreTel Connect Client

Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Voicemails

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940