Monthly Archives: February 2018

stacytips

Stacy’s Tip of the Week 2.19.18 ShoreTel Connect Client: Forwarding

For most availability states you can choose weather inbound calls are never forwarded, always forwarded or forwarded only if you don’t answer the call within a certain number of rings.

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For any availability state that you configured forward calls you can also specify a destination extension. Depending on which ShoreTel Connect profile you have you may be able to forward calls to external numbers such as your cell phone number as well as have inbound calls routed to multiple phones.

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The Simulring option allows you to specify the states in which these phones ring simultaneously.

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Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Forwarding

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

stacytips

Stacy’s Tip of the Week 2.12.18 ShoreTel Connect Client: Call Routing

You can edit your availability state based call routing directly from your phone, from within ShoreTel portal, or from within the ShoreTel Connect Client.

Your ShoreTel Connect administrator can also alter routing from within ShoreTel portal in your phone settings.

Most of the non-available states result in call being routed to voicemail by default.  To review or modify the call routing for any availability state, press the Options soft key.

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You need to enter your voicemail password when prompted.

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Select availability, press edit.

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Scroll to the state you want to alter and press the edit button again to make changes to this state.

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Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Call Routing

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

 

 

stacytips

Stacy’s Tip of the Week 2.5.18 ShoreTel Connect Client: Availability State

Your availability state is the state that your extension is currently set to.  It announces to your colleagues your current availability and each state can be configured with individual inbound call routing rules.

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For instance, you may want all calls forwarded to your voicemail box when you are set to the ‘In a Meeting’ availability state but you may want a colleague handling calls while you are set to ‘Vacation’.

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ShoreTel phones allow you to choose for a set of six availability states through a soft key labeled ‘State’.

To find ‘Do Not Disturb’ you have to scroll down on the phone screen to see it.  Your administrator must enable the option to change your availability state.

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Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Availability State

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940