If at any time you experiencing choppy calls or dropped calls, you may be asked by your IT to provide them with something called a Call GUID. The following steps show how to gain that Call GUID from your ShoreTel Connect Client.
From your ShoreTel Connect Client, click the ‘Recent’ tab
Your most recent calls both inbound and outbound will appear in the panel to the right.
Right click on the call in which you need to retrieve the Call GUID from – then click ‘Copy Call ID to Clipboard’
Paste the Call GUID into an email or Word doc
This is the Call GUID information that you need to provide to your IT staff.
Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!
Have a Great Week!
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