Anytime you open a contact panel in ShoreTel Connect Client it displays the conversation history that you had with that contact
Conversations include a history of all communication modes with that individual – calls, voicemails, and instant messages.
You can filter the type of communications you want to browse
ShoreTel Connect Client also displays a conversation list of all users with whom you have recently communicated with right on the Dashboard
When you are done you can click the X on a conversation to remove it from the Dashboard.
While this will delete a conversation notification it does not delete your conversation history.
Conversations also let you track a series of communications with groups of users in addition to individuals.
Conversation history can be maintained for a specific combination of users within your organization
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SERVICE CONTACT METHODS: