Monthly Archives: November 2017

stacytips

Stacy’s Tip of the Week 11.20.17 ShoreTel Connect Client: Merge

Mid-call soft keys allow interaction with a live call in specific ways displayed on screen.

Soft key options available while on a call including parking your call on someone else’s extension, merging multiple active calls together, or hanging up the call.  Hang up ends the call the same as if you hung up the handset.

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Merge allows you to merge or combine two or more calls into a single one.

The merge soft key is available when you have one active call and one or more calls on hold or at least two calls on hold.

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To merge two calls into one press the merge soft key.  This automatically conferences the two calls together.

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To see individual callers in a merged or conferenced call, push the Show soft key to see conferenced parties list on screen.

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If you have calls that have more than two lines merge the calls two at a time, once you pick a call and press the merge soft key again the selected call is conferenced together with your active call.

Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Merge

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

stacytips

Stacy’s Tip of the Week 11.13.17 ShoreTel Connect Client: Conference

Conferencing functions similarly to transfer

To conference another person into a call, press the Conference function button while on a call.

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The current call will go on hold and the screen will prompt you for another user’s extension or an external phone number, just like transferring.

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Once you add another user’s extension or an external phone number you will have the option to Conference or Consult with the corresponding soft keys.

To simply conference the new party into the call without warning, select the Conference soft key.

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This will call the number you entered and as soon as the new party answers they will be conferenced into the existing call.

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Consulting with conference works the same as consulting with transfer.  Press Consult to leave the current call on hold and dial the number you want.

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Once you have consulted with the new party, simply press the yes soft key combine all calls into one conference.

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Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Conference

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

stacytips

Stacy’s Tip of the Week 11.6.17 ShoreTel Connect Client: Transfer

To transfer a call, press the transfer function button while on a call, the call will go on hold and the screen will prompt you for another user’s extension or an external phone number.

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Once you add another user’s extension or an external number you will have the option to transfer or consult with the corresponding soft keys.

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To transfer the call directly to the other party, select the transfer soft key.  This will send the caller directly to the recipient and the call will no longer be on your phone.

This is sometimes referred to as a blind transfer.

However, if you would like to consult with the person you are transferring to prior to sending the call over select the consult soft key instead this leaves the original call on hold and calls the new party on the available line allowing you to speak with them first.

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Once you have consulted simply press the yes soft key to then transfer the call from your phone to the other party.

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If you don’t make a selection consult transfer will be selected by default after several seconds of entering the number.

Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Transfer

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940