Monthly Archives: October 2017

stacytips

Stacy’s Tip of the Week 10.30.17 ShoreTel Connect Client: Mid-Call Function Keys

ShoreTel phones include dedicated mid-call function keys that can be used when you are already on a live call.

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These buttons allow you to transfer the call to another person’s phone number, place the call on hold and conference or place an additional call to add another person into the existing call.

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Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Preferences

SHORETEL TIP OF THE WEEK! Mid-Call Function Keys

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

 

 

stacytips

Stacy’s Tip of the Week 10.23.17 ShoreTel Connect Client: Preferences

The preference page includes access to many user settings, these include account settings such as how you log in, call routing preferences, voicemail preferences, instant messaging, video settings, outlook integration, notifications, phone settings, and telephony options among others.

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Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Preferences

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

 

stacytips

Stacy’s Tip of the Week 10.16.17 ShoreTel Connect Client: Checking Voicemail

To check your voicemail messages, press the Voicemail button

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Enter your voicemail password when prompted

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Most ShoreTel 400 series phones provide a visual voicemail interface that displays your messages on the phones screen which you can navigate with the phones buttons and soft keys.

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Pressing the voicemail button on the ShoreTel IP420 calls into a traditional server instead as the phone does not support visual voicemail

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To call into the voicemail server on any other ShoreTel IP400 series phone, for instance to change your password or rerecord your voicemail greeting, dial # instead of pressing the voicemail function key.

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You can also record these through ShoreTel Connect Client.  No matter how you access your voicemail you need to know your voicemail password.

Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Checking Voicemails

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

stacytips

Stacy’s Tip of the Week 10.9.17 ShoreTel Connect Client: Instant Messages

If your Administrator has enabled you to use Instant Messaging, messages will be included on your Connect Client Dashboard.

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The messages panel displays a history of all recent instant messaging including the other party, date and time.

Clicking on a message opens the contact panel for the other party and filters your conversation history with them to display just instant messages.

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Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Instant Messages

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

stacytips

Stacy’s Tip of the Week 10.2.17 ShoreTel Connect Client: Call Routing Scenario

If you are going to be traveling for work and need to program inbound call routing for the Out of Office availability state you do not have ShoreTel Connect Mobility service and you want calls forwarded to ring your cell phone only, no where else.  This is quite easily accomplished using call routing.

First in the profile panel click settings or preferences whichever appears under Edit

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In the separate window click the call routing tab, select out of office in the drop down menu in the availability routing tab

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Click the change button corresponding to the step ‘3 rings before incoming calls are routed to voicemail’

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We need to forward all calls to our cell phone.  To do this check the bubble for ‘Always forward my calls to’

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In the drop down menu enter the cell phone number you want the calls to ring to

Click save

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Once we change our availability state to Out of Office now all incoming calls to our ShoreTel extension will automatically be forwarded to our cell phone without ringing our desk phone and disturbing our work neighbors

In addition inbound calls will also by pass any simultaneous ring and find me programming we previously had in place

As you can see call routing can be tailored to suit many specific needs!!

Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Call Routing Scenario

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940