Monthly Archives: January 2018

stacytips

Stacy’s Tip of the Week 1.29.18 ShoreTel Connect Client: Speed Dial

While not on a call press the options soft key to access speed dial.

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You are prompted for you voicemail password in order to proceed.

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In the options menu, scroll down to the program buttons option, press the edit soft key.

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Press the line button you are assigning the speed dial to, the top right line button on your phone is line one and it is reserved as a call appearance to ensure your phone gets incoming calls on at least one line.

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You are prompted to enter the extension or number this speed dial will call as well as a label for the speed dial on the phone screen.

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Once completed your speed dials appear immediately on the phone screen next to its corresponding line button.

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Once you have configured speed dials on your phone you can use them when using other functions such as transfer, park, unpark, pickup, and conference, in addition to placing calls.

While on the call if you want to transfer a call to someone that you have a speed dial for press the transfer button when prompted for a number to transfer to press the speed dial instead of pressing the extension or phone number manually.

Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Speed Dial

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

stacytips

Stacy’s Tip of the Week 1.15.18 ShoreTel Connect Client: Pickup

Pickup is a soft key function that is available when you are not currently on a call.  It allows you to answer an incoming call that is currently ringing on another user’s phone.

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Pickup can be used two different ways, you can answer an incoming call ringing another users phone if you know their extension or you can use pick up to answer a call ringing on the phone of a member of the same pick up group as you.

To answer either an incoming call to a specific user or another member of your shared pick up group, press the Pickup button.

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Enter the extension of the Pickup group.

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Then press Pickup again.  The incoming call will now be answered on your phone.

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Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Pickup

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940