AURELIUS SOLUTIONS
Meditations of a Modern World
For most availability states you can choose weather inbound calls are never forwarded, always forwarded or forwarded only if you don’t answer the call within a certain number of rings. For any availability state that you configured forward calls you can also specify a destination extension. Depending on which ShoreTel Connect profile you have you …
You can edit your availability state based call routing directly from your phone, from within ShoreTel portal, or from within the ShoreTel Connect Client. Your ShoreTel Connect administrator can also alter routing from within ShoreTel portal in your phone settings. Most of the non-available states result in call being routed to voicemail by default. To …
Your availability state is the state that your extension is currently set to. It announces to your colleagues your current availability and each state can be configured with individual inbound call routing rules. For instance, you may want all calls forwarded to your voicemail box when you are set to the ‘In a Meeting’ availability …
While not on a call press the options soft key to access speed dial. You are prompted for you voicemail password in order to proceed. In the options menu, scroll down to the program buttons option, press the edit soft key. Press the line button you are assigning the speed dial to, the top right …
Pickup is a soft key function that is available when you are not currently on a call. It allows you to answer an incoming call that is currently ringing on another user’s phone. Pickup can be used two different ways, you can answer an incoming call ringing another users phone if you know their extension …
Park allows you to take a call currently on your phone and park it on another person’s phone, so that they can pick it up. It is essentially placing your call on hold on another person’s phone. To park a call simply press the park soft key, enter the extension you wish to park the …
Mid-call soft keys allow interaction with a live call in specific ways displayed on screen. Soft key options available while on a call including parking your call on someone else’s extension, merging multiple active calls together, or hanging up the call. Hang up ends the call the same as if you hung up the handset. …
Conferencing functions similarly to transfer To conference another person into a call, press the Conference function button while on a call. The current call will go on hold and the screen will prompt you for another user’s extension or an external phone number, just like transferring. Once you add another user’s extension or …
To transfer a call, press the transfer function button while on a call, the call will go on hold and the screen will prompt you for another user’s extension or an external phone number. Once you add another user’s extension or an external number you will have the option to transfer or consult with the …
ShoreTel phones include dedicated mid-call function keys that can be used when you are already on a live call. These buttons allow you to transfer the call to another person’s phone number, place the call on hold and conference or place an additional call to add another person into the existing call. Wow! That was …