Monthly Archives: July 2016

stacytips

Stacy’s Tip of the Week 7.29.16 ShoreTel: Speed Dialing

ShoreTel Communicator for Windows: Building a Speed Dial List

WOW, I really hate typing in Scott’s number 10 times a day! I really wish there was a way to set up a speed dial… This week’s tip will show ShoreTel Communicator users how to set up a list of speed dials that can be accessed from both the Communicator and your ShoreTel IP phone! In addition to initiating voice calls, you can add, remove and edit speed dial contacts from the speed dial window.

Note:Need to have Communicator in order to program speed dialing
Let’s start by setting up the Speed Dials.

First, if you don’t have a “Speed Dial” tab at the bottom of your Communicator you will need to add it by selecting the “Windows” drop down and selecting “Speed Dials”.

Screen Shot 2016-07-28 at 5.41.53 PM

Next, select the new “Speed Dial” tab towards the bottom of your Communicator.

Screen Shot 2016-07-28 at 5.42.01 PM
Now that you are in the correct tab let’s create some speed dials! This is as easy as a mouse click. With your mouse, RIGHT click in the empty space in the “Speed Dial” tab. This will open a box that will allow you to select “Add Entry”.

Screen Shot 2016-07-28 at 5.42.06 PM
Next, in the “Add Speed Dial Entry” box, enter your number and label the speed dial entry, click “OK”.

Screen Shot 2016-07-28 at 5.42.11 PM
Now you have a speed dial list building and you will notice that the first 9 speed dials have a number beside them. This is because you can press and hold any of the numbers on your phone’s dial pad to activate a speed dial just like you would on your cell phone!

Capture

You now have speed dials ready to go! Just click the speed dial tab on the bottom of your Communicator and double click on a contact.
On your ShoreTel  IP  Phone:

You can also access your newly created speed dials on your ShoreTel IP phone! All you have to do is press the “Directory” button on the phone and you will notice a new soft key that says “Speed”. You will be able to open your speed dial list and search it just like you do the standard directory on the phone. Just select the number and press “Dial”. That’s all there is to it!

 

Thank you for reading your ShoreTel Tip! Have a Great Week!

 

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! SpeedDial

FotorCreated

Aurelius Knowledge Wednesdays 7.27.16: Future of Work

http://www.fastcompany.com/3061567/the-future-of-work/more-people-work-from-home-now-than-ever-before

I write this post in the cushy leather recliner in my home office. I am one of the 24% of U.S. workers who complete some or most of their work from home. The percentage of workers who telecommute is ever growing. The way we get work done is changing due to the increasing mobility due to technological advancements and ever increasing workloads. Lots of workers are completing some work at home only when it is beyond their 40 hours in the office. Are your workers capable of working from home? Aurelius has many solutions designed to allow any employee to work from home and in the office. Check out the attached article for more statistics on the #futureofwork!

 

As always, we hope you enjoyed the post. Come back soon for some more Aurelius Knowledge!

A Phone System that Maximizes Your Control

You’ve realized that your current phone system is no longer working for your growing business.  So you do what any savvy business person does – you research your options. And you quickly comprehend that what you need is a phone system that will minimize disruptions to your business and integrate with your current custom applications, all at a reasonable cost.  Most importantly, you want to be able to control how you use, manage and pay for the phone system over the long term.

It might be time to consider a telephony platform that gives you total control in three critical manners.

Control over care

If you like the idea of being able to control how and when you complete a phone system upgrade, and determine who administers changes to your phone system, then an onsite phone system may be right for your business.  An onsite system gives you physical control of your phone system. You have the ability to determine when you want to make system changes and upgrades. It also gives you the ability to have a non-technical person manage moves, adds and changes as you need. And the flexibility of the system gives the administrator access from anywhere.  Meaning it’s a single image administration, no matter how many sites or locations you have.

Control over custody

What is your ownership preference?  If you have a certain comfort level when the assets you buy are sitting under your roof, an onsite phone system will give you complete custody of the equipment. Simply put, you own it. This type of investment can create a future benefit for your business by reducing long-term system costs while increasing the book value of your company.  With an onsite phone system, you don’t necessarily have to commit to large capital outlays. The financial decision of leasing, renting or buying is up to you. When you own the phone system, you have ultimate control over the asset. You decide how you spend money on the care and maintenance, helping you control your costs in a way that makes sense for your business.

Control over administration

The ease of administration with an onsite phone system means it will work with the applications you already own, while minimizing business disruptions. If you’ve built your own custom applications that you want to integrate with your phone system, you can do that. Applications you have purchased, developed or customized like Microsoft Outlook, custom paging, and other business applications are easily integrated with an onsite phone system you control. This allows you to keep what you’ve already built and connect it with a phone system that offers you more control without affecting your users’ productivity or your customers’ experience.

Determining what’s right for your business

There are companies that want to move to the cloud. And there are other companies that want to maintain control of the assets they own. As you consider your phone system options, consider how an onsite phone system may allow you the type of control you require in your business so you can minimize disruptions, integrate to applications you’ve already customized and manage how you pay for the system. Perhaps it’s the best solution for your business.

stacytips

Stacy’s Tip of the Week 7.22.16 ShoreTel: Call Handling (Understanding Availability Advanced)

Call Handling: Understanding Availability Advanced

Let’s recap what features can be used…I gave a Tip about Availability and there is so much more. “I’m not at my desk all the time.” Or “I’m on the road meeting clients.” How do I get my calls so that I don’t have to be in the office to retrieve them? Or, I wish I can answer my phone when I’m not at my desk.

If you missed Part I here is the link: http://aureliusvs.com/blog/tip-of-the/ruths-tip-of-the-week-7-15-16-shoretel-call-handling/

Note: Functions may vary slightly between IP230 and IP480

Simulring – This allows up to two other phones to ring in addition to the assigned ShoreTel IP telephone. Ensure that your ShoreTel Administer has provided access or has configured the feature for you. This is a good option for a cell phone or another external number.

Enabling or Disabling Simulring

  1. Press the AddOn soft key
  2. Options
    1. Enter password #
    2. Scroll down to Additional phone
    3. Toggle on/off
    4. Exit

Remember that the phone should also have the proper Call Handling Mode set for call routing.

  1. Options (IP230 function key or IP430 soft key)
  2. Enter password #
  3. Call Handling is highlighted at Available or Standard
  4. Press arrow up/down on toggle arrows or navigation arrows to the Mode you want to customize options
  5. Press Edit soft key to specify when to forward calls, highlight the value and press Ok

Always – when the incoming call is in this Mode or State, calls are always forwarded to the specific destination

No Answer – when the incoming call is received, the call will be forwarded only when you do not answer your phone.

Additional option available:

No Answer Destination – specifies the destination number to be forwarded

Number of Rings – specifies number of rings before incoming call is forwarded to the destination number

Busy Destination – forwards call when extension is busy

Never – means the call will never be forwarded

 

These features can be used after the IP Phone is configured for Simulring.

Find Me

Callers also have the option to press 1 during the voice mail greeting to find you before leaving a voice mail. If you do not answer the call, then the caller is routed back to voice mail.

  1. Log in to voicemail
  2. From the voicemail Main Menu, press 7 to access mailbox options
  3. Press 9
  4. Press 5
  5. Chose one of the following options:
  • To enable Find Me forwarding, press 1
  • To disable Find Me forwarding, press 2

Move Call to Another Phone

This feature allows you to move an active call from the IP desk phone to the designated devices assigned in the configuration.

  • To move an in-progress call from your desk phone, press the Move soft key. The additional phones ring and the call is moved when you answer the phone.
  • To move an in-progress call from an additional phone to your desk phone, press the Move soft key on your desk phone. (Note: Call must have originated on the IP desk phone and moved to the additional phone for this feature to work)

The call is moved to your desk phone without ringing.

 

ShoreTel Communicator for Windows: Understanding Call Handling Mode Advanced

Note:Your ShoreTel Administrator may have already assigned Call Handling Mode. Please see internal policies that may require Administrators to configure a request.

Simulring – This allows up to two other phones to ring in addition to the assigned ShoreTel IP telephone. Ensure that your ShoreTel Administer has provided access or has configured the feature for you. This is a good option for a cell phone or another external number.

Tools

Options and Preferences

Screen Shot 2016-07-20 at 3.50.51 PM 

These features can be used after the IP Phone is configured for Simulring.

Find Me

Callers also have the option to press 1 during the voice mail greeting to find you before leaving a voice mail. If you do not answer the call, then the caller is routed back to voice mail.Screen Shot 2016-07-20 at 3.51.00 PM

Call Handling Mode

Remember that the phone should also have the proper Call Handling Mode set for call routing.

Always – when the incoming call is in this Mode, calls are always forwarded to the specific destination

When No Answer or busy – when the incoming call is received, the call will be forwarded only when you do not answer your phone. This can only be done with Always or When no answer or busy is selected.

No Answer Destination – specifies the destination number to be forwarded

Number of Rings – specifies number of rings before incoming call is forwarded to the destination number

Busy Destination – forwards call when extension is busy

Never – means the call will never be forwarded

Move Call to Another Phone

This feature allows you to move an active call from the IP desk phone to the designated devices assigned in the configuration.

  • To move an in-progress call from your desk phone, press the Move soft key. The additional phones ring and the call is moved when you answer the phone.
  • To move an in-progress call from an additional phone to your desk phone, press the Move soft key on your desk phone. (Note: Call must have originated on the IP desk phone and moved to the additional phone for this feature to work).

The call is moved to your desk phone without ringing.

 

Thank you for reading your ShoreTel Tip. Have a great week!

 

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! CallHandling.UnderstandingAvailability

SHORETEL TIP OF THE WEEK! Communicator.CallHandlingMode.UnderstandingAvailabilityII

FotorCreated

Aurelius Knowledge Wednesdays 7.19.16: Google Report: Companies with Higher Trust in the Cloud had Larger Profits in 2015

http://www.forbes.com/sites/louiscolumbus/2016/07/10/google-study-finds-enterprises-who-trust-the-cloud-beyond-cutting-costs-see-revenue-growth/#62c754eb41b4

It’s not surprising that in today’s technology focused age that companies that have higher trust and migration rates to the cloud experience more profits. The cloud is more than just a fad and companies and individuals need to evolve to this changes if they do not want to be left in the dust (que dust clouds). I recently read the latest Fortune 500 list. If you flip to the back on the ratings you’ll find a page that is plagued with companies that have completely drop off the list from the previous year to join the likes of Blockbuster (R.I.P.) and companies that have had the good fortune to join the list. What do these companies have in common? Those that dropped off the list were unable to evolve to today’s new technologies. And those who were new comers have whole heartedly taken the cloud and ran with it.

From Google’s study, we see that those who had higher trust in the cloud had an average 9.1% raise in profits compared to those with low trust in the cloud (1%). Those companies who had high increases in profits did not just use the cloud to store their companies iTunes library or backup their photos. These companies are utilizing the cloud to support key aspects of their business.

The study concludes that it is not solely having trust in the cloud that caused larger profits, it is due to these companies having an air of willingness to change and adapt to the existing market.

The main message behind this is: Be on the cutting edge and adapt early or become extinct. The world is changing at an exponentially faster pace, your business needs to be able to change with the world. Do not be Blockbuster and attempt to adopt to the market once you have already become obsolete (does anyone remember Blockbuster’s streaming service, NOPE).

 

As always, we hope you enjoyed the post. Come back soon for some more Aurelius Knowledge!

Blog-Post-7_Cloud-communications-can-keep

4 Reasons Why Cloud Communications Should be a Part of Your Disaster Recovery Strategy

We all know disaster can strike anytime—a broken water pipe, fire, weather event … all can do damage and wreak havoc on your business. And when time is money, getting your business up and running after a disaster is paramount.

Most businesses focus on being able to access their applications and files after a disaster, but don’t consider the impact of losing their communications system. In emergency situations, customers, employees and others need to be able to reach you. And you need to be able to reach them. If your communications system is offline, you—and your customers—are out of luck.

A cloud-based communications system, however, can keep your business running post-disaster. No matter where your employees are located, a cloud communications system gives them the same functionality they have in the office. And when your system includes collaboration capabilities, your employees are capable of accomplishing even more.

Here are four reasons why cloud communications should be a part of your disaster recovery strategy:

  1. Business continuity: Cloud-based communications services are hosted in data centers away from your business and safe from harm. Your customers are still able to reach your business for important post-disaster information, if necessary, or to continue their day-to-day business. And you can continue communicating with your customers and employees without skipping a beat.
  2. Work anywhere: Often in a disaster event, your employees may not be able to get to the office and instead could end up working from their homes, in libraries, at coffee shops—anyplace with an Internet connection. With cloud communications, they can use a softphone on their computer or their mobile device to access all the functions of the communications system, enabling them to conduct business as if they were in the office.
  3. Collaboration means more productivity: Having communications features available is one thing, but being able to collaborate with colleagues and customers presents a higher level of productivity that a cloud-based communications system affords. Unified communications, including instant messaging, audio conference calling, web collaboration, desktop sharing, point-to-point video calling and room-based video conferencing, are all available via cloud communications, helping your employees work at an optimal level no matter the circumstances.
  4. Low cost: The monthly subscription-based pricing model makes the move to the cloud a cost-effective option in disaster recovery planning. Plus, chances are you already have other apps and services in the cloud, so why not add communications to your list?

 

No one can be fully prepared when disaster strikes, but having a disaster recovery plan in place can help mitigate the impact to your company. Including cloud-based communications in your planning ensures not only that you can reach—and be reached by—your customers post-event, but also your employees can work productively no matter where they are.

stacytips

Stacy’s Tip of the Week 7.15.16 ShoreTel: Call Handling (Understanding Availability)

Call Handling: Understanding Availability

Do you remember the Tip about Greetings? Just a little refresher that your Greeting can be personalized depending on your Availability, Mode or State. Let’s get going with how to customize your Call Handling for incoming calls…

BTW…here is the link to Tip of the Week – Greetings

Interacting with Calls via ShoreTel Phone:

Note:Functions may vary slightly between IP230 and IP 480

Call Handling

This function allows distinct Mode or State for your extension and how incoming calls are handled (also known as Call Handling).  When interacting within the Mode or State status, the voice mail systems allows each to have a personalized greeting.

  • Available or Standard (default Mode or State when site/facility is operating or open)
  • In A Meeting
  • Out of Office
  • Extended Absence – perfect for use during the Holiday’s
  • Custom

Note: Your ShoreTel Administrator may have already assigned Call Handling Mode. Please see internal policies that may require Administrators to configure a request.

Changing Call Handling

  1. Press the State or Mode soft key
  2. Select the appropriate State or Mode using the toggle arrows (IP230) or navigation arrows (IP480)
  3. Press Ok soft key

Or

  1. Options (IP230 function key or IP430 soft key)
  2. Enter password #
  3. Call Handling
  4. Edit
  5. Toggle to desired setting
  6. Ok
  7. Done or Exit

Or

  1. Log into voice mail (remember to log in to voice mail where ShoreTel provides prompts)
  2. Voice Mail function key
  3. Call VM soft key
  4. Enter password #
    1. Press 7 to access mailbox options
    2. Press 2 for Call Handling
    3. Choose Call Handling
    4. Standard, press 1
    5. In a Meeting, press 2
    6. Out of Office, press 3
    7. Extended Absence, press 4
    8. Custom, press 5

Options for Call Handling

Now let’s see how the calls can be handled. What does it mean and how do I make it work to meet my needs?

  1. Options (IP230 function key or IP430 soft key)
  2. Enter password #
  3. Call Handling is highlighted at Available or Standard
  4. Press arrow up/down on toggle arrows or navigation arrows to the Mode you want to customize options
  5. Press Edit soft key to specify when to forward calls, highlight the value and press Ok
    1. Always – when the incoming call is in this Mode or State, calls are always forwarded to the specific destination
    2. No Answer – when the incoming call is received, the call will be forwarded only when you do not answer your phone.
      1. Additional option available:
      2. No Answer Destination – specifies the destination number to be forwarded
      3. Number of Rings – specifies number of rings before incoming call is forwarded to the destination number
      4. Busy Destination – forwards call when extension is busy
    3. Never – means the call will never be forwarded
  6. Simulring – toggle between on/off. This allows the incoming call to ring simultaneous to another line. (*Note: if you choose Always forward calls to another number, your extension does not ring).
  7. Press Back soft key to save changes
  8. Exit

 

ShoreTel Communicator for Windows: Understanding Call Handling Mode

Note: Your ShoreTel Administrator may have already assigned Call Handling Mode. Please see internal policies that may require Administrators to configure a request.

Call Handling

This function allows distinct Modes for your extension and how incoming calls are handled (also known as Call Handling Mode).  When interacting within the Mode status, the voice mail systems allows each Mode to have a personalized greeting.

  1. Tools
  2. Options and Preferences

Screen Shot 2016-07-14 at 3.26.15 PM

 

Changing Call Handling Mode

  1. Tools
  2. Options and Preferences
  3. Use the drop down menu to change Call Handling Mode

Screen Shot 2016-07-14 at 3.26.32 PM

Options for Call Handling Mode

Now let’s see how the calls can be handled. What does it mean and how do I make it work to meet my needs?

  • Always – when the incoming call is in this Mode, calls are always forwarded to the specific destination
  • When no answer or busy – when the incoming call is received, the call will be forwarded only when you do not answer your phone. This can only be done with Always or When no answer or busy is selected.
    • No Answer Destination – specifies the destination number to be forwarded
    • Number of Rings – specifies number of rings before incoming call is forwarded to the destination number
    • Busy Destination – forwards call when extension is busy
  • Never – means the call will never be forwarded

Screen Shot 2016-07-14 at 3.26.43 PM

 Screen Shot 2016-07-14 at 3.26.51 PM

To find your Forwarding Destination, you can type the information of the person or their extension.

Screen Shot 2016-07-14 at 3.31.22 PM

Screen Shot 2016-07-14 at 3.27.10 PM

 

Thank you for reading your ShoreTel Tip. Have a great week!

 

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! CallHandling

SHORETEL TIP OF THE WEEK! Communicator.CallHandlingMode

 

FotorCreated

Aurelius Knowledge Wednesdays 7.12.16: Want to Stop Procrastinating?

https://www.entrepreneur.com/video/277803?sp=636028811909687500-1

I came across this video on my Twitter feed a few weeks ago while I was procrastinating at work. I did not fully understand the concepts behind the video at this point and like everyone in the 21st Century, I removed it from my mind by clicking the “close tab button” on my screen and in my head. My boss came across this video a few weeks later and emailed it to everyone in the company. On my third or fourth viewing I finally got it. My mind was blown. The video is fairly short but packs an extremely thought provoking message: Our self image is linked to our work capabilities and procrastination.

You might ask, “What exactly does this mean?”

Well let me enlighten you, your self image or the identity you believe you possess can limit your achievements. We procrastinate because we believe our current self is incapable of fulfilling our current goals. Whether they are personal goals or professional goals, the best way to  achieve your goals is to recreate your self image to achieve your goals. For example, if you view yourself as worthless you will never achieve your goals. Not because you are worthless but because of the self image you have set for yourself. If you recreate your identity to include self worth you will be able to achieve your goals. This might seem oversimplified but our self images are super limiting of what we are able to accomplish.

So check out the video and persevere through a few viewings. Hopefully the little mind blown fireworks will go off in your head when you grasp this extremely enlightening concept.

 

As always, we hope you enjoyed the post. Come back soon for some more Aurelius Knowledge!

 

 

Finger on phone buttons

A 10-Question Evaluation for Your Phone System

Today’s business environment is fast-paced and competitive. Technology makes it possible for you to know your customers and your customers to know your business within moments. A customer can give feedback about your business then let others know about their own experience within a few easy clicks.

Most likely, you’re investing in ways to make sure you’re harnessing the power of all of your technological business resources. But what about your phone system?

If you’re not already considering how to get full value from your phone system, you should be.

Savvy business owners or their IT staff know that a cloud phone system can multiply business success by integrating mobility, applications and collaboration under one valuable umbrella.

Can your current phone system do these things?

We’ve created an easy 10-question test to evaluate if your current phone provider is delivering the full potential of a modern phone system. Any items you can’t check off suggest you may not be harnessing the full power of a world-class cloud phone system.

  • Do you have a clear, secure connection without any voice delays, lag, or call quality issues?
  • Does your system provide business intelligence based on call data and elegant integration with other important business applications (CRM, ERP, applicant tracking systems, etc.)?
  • Do users have direct access to a live person who can answer their questions and quickly solve their problems — without engaging you?
  • Are you confident that your phone system is secure and completely protected against hackers — both via the handset and the cloud data center?
  • Do you have access to intuitive, easy-to-use tools for phone routing and find-me/follow-me rules?
  • Does your provider leverage redundancy and failover to prevent against catastrophic phone system failure for your business?
  • Does your phone system offer on-demand training for new users or refreshers for current staff, and enable employees to be as self-sufficient as possible?
  • Can you view the status of your cloud provider’s system at all times to assess issues and average wait times?
  • Has your cloud provider been in the VoIP business long enough to build out robust data center infrastructure and understand every point in your system?
  • Is your phone system so intuitive and easy-to-use (no 2-week lead times to add a new employee, headaches managing changes, etc.) that it frees you up to focus on more important priorities?

How did you do? If you have more than 3 unchecked boxes, you should think about what your current phone system is doing to drive value for your business. Your phone system holds a significant opportunity to empower your business and employees with the right kind of tools and technology to drive integration, security and performance.

If you’d like to discuss your phone system’s capabilities and what’s possible for your business needs, give us a call at +1 800 579 5959

stacytips

Stacy’s Tip of the Week 7.8.16 ShoreTel: Interacting with Calls

UGH…why can’t I do this? I keep hanging up on my caller. Why doesn’t it work the way I want it to?

Interacting with Calls via ShoreTel Phone:

Note:Functions may vary slightly between IP230 and IP 480

On Hold

Press the active call’s green call appearance button. Call appearance button turns orange.

Press the Hold function key.

Either option will place the active call on hold and make the next call appearance available to an outbound call. You will also see in the Display Area the length of time the call is on hold.

A reminder ring will happen at 10 seconds and then at one-minute intervals until the hold call is answered.

Off Hold

Press the blinking orange call appearance button. Call appearance button turns green.

Diverting Incoming Call

You can send a call to voice mail or to another number without answering.

  1. Send to Voice Mail:
    1. Press the Voice Mail function Key
    2. Press the To VM soft key
    3. Press #
    4. Transfer to another number
  2. Press Transfer function key:
    1. Enter extension you want to transfer to and the call rings at that extension

Note:Administrative rights and permission have to be set for these functions

 Park and Unpark Calls

To Park:

Press the Park soft key

Dial the extension where you want to park the call (if the call is not answered on the designated extension, the call will be returned to the original extension: default is 60 seconds)

To Unpark: (call must be on hold at the other extension)

Press the Unpark soft key

Dial the extension number from which you want to unpark the call

Pick up Incoming Call for Another Extension

Press the Pickup soft key

Dial the extension number for which you want to pick up an incoming call

 

Interacting with Calls via ShoreTel Communicator:

What does this all mean? There are so many options. Will I really be using them. How can Communicator make my job more efficient?

Note: Using ShoreTel Communicator for Windows will view differently on a MAC.

Using Communicator for Windows is as easy as a mouse click away. Most functions can be done using the call appearance area, the tool bar or the main menu. Additionally, the phone will react and provide information on the Display Area.

On Hold

There are multiple options to place a call on Hold. Click in the active call area or the tool bar. On the phone, the call appearance button turns orange.

Screen Shot 2016-07-07 at 7.03.06 PM

Either option will place the active call on hold and make the next call appearance available to an outbound call. You will also see in the Display Area the length of time the call is on hold.

A reminder ring will happen at 10 seconds and then at one-minute intervals until the hold call is answered.

Off Hold

There are multiple options to remove a call on Hold.

Screen Shot 2016-07-07 at 7.03.14 PM

Click in the active call area or the tool bar.

Diverting Incoming Call

You can send a call to voice mail or to another number without answering.

Voice Mail

Screen Shot 2016-07-07 at 7.03.20 PM

Then click on Yes and the call will disappear from the active call area.

Screen Shot 2016-07-07 at 7.03.26 PM

Or right click on the active call for the drop down menu.

Screen Shot 2016-07-07 at 7.03.32 PM

Transfer

Transfer to another number

Screen Shot 2016-07-07 at 7.03.38 PM

Type the number or extension of the number to Transfer the call.

Screen Shot 2016-07-07 at 7.03.46 PM

Or right click on the active call for the drop down menu.

Screen Shot 2016-07-07 at 7.03.53 PM

Park, Unpark and Incoming Calls

Screen Shot 2016-07-07 at 7.04.00 PM

Park

Type the number or extension of the number to Park the call.

Screen Shot 2016-07-07 at 7.04.07 PM

Unpark or Pickup Incoming Call

Left-click Dial and choose Pickup/Unpark

Screen Shot 2016-07-07 at 7.04.12 PM

Screen Shot 2016-07-07 at 7.04.17 PM

 

Thank you for reading your ShoreTel Tip. Have a great week!

 

 

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! InteractingWithCalls

SHORETEL TIP OF THE WEEK! Communicator.InteractingWithCalls