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stacytips

Stacy’s Tip of the Week 2.19.18 ShoreTel Connect Client: Forwarding

For most availability states you can choose weather inbound calls are never forwarded, always forwarded or forwarded only if you don’t answer the call within a certain number of rings.

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For any availability state that you configured forward calls you can also specify a destination extension. Depending on which ShoreTel Connect profile you have you may be able to forward calls to external numbers such as your cell phone number as well as have inbound calls routed to multiple phones.

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The Simulring option allows you to specify the states in which these phones ring simultaneously.

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Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Forwarding

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

stacytips

Stacy’s Tip of the Week 12.11.17 ShoreTel Connect Client: Park & Unpark

Park allows you to take a call currently on your phone and park it on another person’s phone, so that they can pick it up.  It is essentially placing your call on hold on another person’s phone.

To park a call simply press the park soft key, enter the extension you wish to park the call on and press park again to confirm or wait several seconds.

Let’s say you are on an active call with a colleague, but you need to attend a meeting.  You wish to park the call on a specific extension so that another colleague can assist.  To do this push the park soft key.

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This will place the call on hold and prompt you for an extension to park the call to, enter the extension you wish to park the call on, then press park again.

Your call has been parked on the extension you entered.

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** Note that you cannot enter an external number for park functionality.

Unpark is a soft function that available when you are not currently on a call.

It allows you to retrieve a call that is currently parked or on hold on another user’s phone.

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If you need to unpark a call from another user’s phone, first click the unpark soft key.  Enter the extension of the user that the on-hold call is on, then press unpark again.

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The parked call will now be answered on your phone.  When you unpark a parked or held call not only does the call transfer to your phone from the other phone but it is automatically answered on your phone as soon as the transfer completes.

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** Note that if the other party does not answer a parked call after a set amount of time the call will be returned to your phone automatically.

Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Park & Unpark

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

stacytips

Stacy’s Tip of the Week 11.6.17 ShoreTel Connect Client: Transfer

To transfer a call, press the transfer function button while on a call, the call will go on hold and the screen will prompt you for another user’s extension or an external phone number.

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Once you add another user’s extension or an external number you will have the option to transfer or consult with the corresponding soft keys.

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To transfer the call directly to the other party, select the transfer soft key.  This will send the caller directly to the recipient and the call will no longer be on your phone.

This is sometimes referred to as a blind transfer.

However, if you would like to consult with the person you are transferring to prior to sending the call over select the consult soft key instead this leaves the original call on hold and calls the new party on the available line allowing you to speak with them first.

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Once you have consulted simply press the yes soft key to then transfer the call from your phone to the other party.

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If you don’t make a selection consult transfer will be selected by default after several seconds of entering the number.

Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Transfer

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

Stacy’s Tip of the Week 11.4.16 ShoreTel: Using Outlook with Voice Mail Features

 

Stumped Stacy to Tim the Tech:

Dear Tim the Tech,

Thank you so much for your help over the last few months. I now understand the major standard functions of my ShoreTel phone and Communicator Application. I believe I can use my standard voicemail features like a pro. Are there any advanced voicemail features I can learn?

 

Tim the Tech:

Dear Stumped Stacy,

There are a few advanced voicemail functions I can teach you. This week I will teach you some more voicemail and Outlook integration features. With ShoreTel Communicator you can integrate your voice mail with Outlook. There are many voice mail features you can utilize from your Outlook:

  1. Replying to a Voice Mail
  2. Creating a New Voice Mail

 

Replying to a Voice Mail

Note: You can only reply to voice mails sent by users of ShoreTel Communicator.

1. From the Outlook Inbox, select the voice mail you want to reply to, and click Reply or Reply to All.

If the ShoreTel Voice Mail form is already open for the voice mail to which you want to reply, select the ShoreTel Voice Mail tab and then click Reply or Reply All.

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2In the resulting window, use the To field to add or remove recipients, and the Subject field to change the subject of the new voice

3To include the original voice mail with your response, click Include Original. If the message requires immediate attention, click Urgent. You can also click Private and Return Receipt to indicate if the voice message is of a private nature and if you want notification that the recipient has listened to the

Voice mails marked private cannot be forwarded to another party.

4Click the Record button and speak into your telephone to record your message.

5Click the Stop button when you have finished recordin

6Use the Play/Pause button and the cursor to review the messag

7When you are ready to send your recorded message, click Send.

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Replying with a telephone call

1From the Outlook Inbox, double-click on the voice mail you want to reply

2In the ShoreTel Voice Mail form > ShoreTel Voice Mail tab, click Contact Sender.

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The call is placed and details on the call are displayed in the Active Area of ShoreTel Communicator.

 

Creating a New Voice Mail

Using Outlook, you can create a new voice mail. The process differs slightly depending on whether you are using Microsoft Outlook 2007 or Microsoft Outlook 2010.

  • (For Outlook 2007) – From the File menu, choose New > Choose Form.

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  • (For Outlook 2010) – From the Home tab, click New Items > Custom Forms > ShoreTel Voicemail Form.

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In the Choose Form dialog box, select ShoreTel Voice Mail Form and click Open.

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Use the ShoreTel Voice Mail form to compose and send the voice mail.

 

Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Weekend!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! VoiceMail_ReplyAndCreate

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

Blog-Post-7_Cloud-communications-can-keep

4 Reasons Why Cloud Communications Should be a Part of Your Disaster Recovery Strategy

We all know disaster can strike anytime—a broken water pipe, fire, weather event … all can do damage and wreak havoc on your business. And when time is money, getting your business up and running after a disaster is paramount.

Most businesses focus on being able to access their applications and files after a disaster, but don’t consider the impact of losing their communications system. In emergency situations, customers, employees and others need to be able to reach you. And you need to be able to reach them. If your communications system is offline, you—and your customers—are out of luck.

A cloud-based communications system, however, can keep your business running post-disaster. No matter where your employees are located, a cloud communications system gives them the same functionality they have in the office. And when your system includes collaboration capabilities, your employees are capable of accomplishing even more.

Here are four reasons why cloud communications should be a part of your disaster recovery strategy:

  1. Business continuity: Cloud-based communications services are hosted in data centers away from your business and safe from harm. Your customers are still able to reach your business for important post-disaster information, if necessary, or to continue their day-to-day business. And you can continue communicating with your customers and employees without skipping a beat.
  2. Work anywhere: Often in a disaster event, your employees may not be able to get to the office and instead could end up working from their homes, in libraries, at coffee shops—anyplace with an Internet connection. With cloud communications, they can use a softphone on their computer or their mobile device to access all the functions of the communications system, enabling them to conduct business as if they were in the office.
  3. Collaboration means more productivity: Having communications features available is one thing, but being able to collaborate with colleagues and customers presents a higher level of productivity that a cloud-based communications system affords. Unified communications, including instant messaging, audio conference calling, web collaboration, desktop sharing, point-to-point video calling and room-based video conferencing, are all available via cloud communications, helping your employees work at an optimal level no matter the circumstances.
  4. Low cost: The monthly subscription-based pricing model makes the move to the cloud a cost-effective option in disaster recovery planning. Plus, chances are you already have other apps and services in the cloud, so why not add communications to your list?

 

No one can be fully prepared when disaster strikes, but having a disaster recovery plan in place can help mitigate the impact to your company. Including cloud-based communications in your planning ensures not only that you can reach—and be reached by—your customers post-event, but also your employees can work productively no matter where they are.

Scared of Speaking? 5 Tips for Better Public Communication

Widely known as the #1 fear among Americans, public speaking can be a scary thing. According to the Statistic Brain Research Institute, about 74% of people report they have some form of speech anxiety. That’s the feeling you get right before a big presentation or speech that produces symptoms like sweaty palms, an upset stomach, and maybe even body trembling. It’s annoying, distracting, and most people would agree they’d like to have some tools to stop it from happening. The good news is that it is possible to control the problem, but it takes some practice and preparation.
Here are our 5 helpful tips to help decrease the anxiety for better public communication:
1. Preparation is Key
The problem for public speaking is usually the nervousness it causes. However, those nerves can be significantly decreased with proper preparation. Going over and outlining exactly what it is you will say helps to improve the delivery of your speaking as well as the quality of the information you are presenting. Most often, public speaking goes horribly wrong when someone has not thought through or practiced what they were going to say beforehand. Also, if you will be public speaking time and time again, ask someone to videotape it so you can identify some of the unconscious things you do that may be distracting to your audience.  
2. Focus on the Opportunity
Many times we are so focused on “getting it over with” when it comes to public speaking that we don’t give any appreciation to the opportunity we have been given. You have been asked to speak to a particular audience because your knowledge and expertise is of value to them, and that’s something to embrace and appreciate. When you walk into a public speaking environment, try to change your mindset from simply getting through it to an opportunity for you to educate and help others.
3. Make Eye Contact
Eye contact has always been an important communication tool, and even in today’s tech-savvy world, eye contact remains key when it comes to public speaking. Don’t just gaze over the eyes of your listeners either, try to look deeply into them. Doing so makes the audience feel a direct connection with the speaker, keeping them engaged and eager for more of what you are saying.
4. Make Friends with TED

There are some amazing public speakers out there today, and they are available right at your fingertips. TED Talks are some of the most viewed and highly-rated public speakers today. Observe the various ways they are able to connect and motivate their audiences, then try to replicate those observations within your own speech delivery.
5. Watch Your Watch
Did you know the average attention span of an adult is 20 minutes? A common problem among many public speakers is talking too long making their point about something they’ve already articulated. Making the first 20 minutes of your speech the most informative and dynamic it can be is key to an effective delivery. 
We do hope these tips (along with a few deep breaths beforehand!) will help you to become the most dynamic and engaging public speaker possible.

Could a Cloud Solution Save You Money?

Any change to your business means assessing the initial cost, the long-term costs, and the potential savings.

Your company’s phone and data systems are critical to your ability to run your business efficiently – connecting with clients and customers reliably.  If you switch to one of the available cloud data and VoIP service providers, will that help or hurt your business efficiency?  Does the partner managing the migration understand the impact and how to pull it off transparently?  And most importantly, what will it do to your bottom line?


Connectivity Savings

Whether you have customers around the world or on opposite coasts, connecting to them reliably and affordably is essential. Using the right systems (that easily integrate) makes communicating anywhere affordable no matter the distance. 

Reliability of VoIP and Data

You need to be able to rely on your voice (phone system) and data systems.  Downtime can cost you valuable hours of productivity.  Aurelius uses best in breed products like ShoreTel and Meraki to insure reliable connectivity as well as scalability.

When Productivity Increases, Profits Do Too

The connectivity of the modern world means that in a huge range of industries more employees are able to work remotely. While this can make for happier employees and lower overhead costs, unreliable voice and data systems can eat up hours of productivity. Our expertise lets remote employees access the same phone system and data network – with the same reliability – as employees that are in house. Increased reliability means increased productivity, which means more efficient employees. When you can do more with fewer, happier employees, you can save a lot on payroll costs.

Long Term Cost Benefits

The long-term cost benefits of Aurelius designed voice and data solutions are real. Whereas standard data networks, phone systems and voice/data lines may need to be upgraded every few years, this is a non-issue for our designs that work over regular internet lines on a “bring your own bandwidth” model. And when the system does need upgrading, the expensive infrastructure and software is in the cloud and firmware is pushed out to your devices. Furthermore, most premise based solutions have technical training and support costs annually, our Aurelius cloud solutions include support and ongoing training as part of your monthly fees.


Increased Call Security

With 43% of companies experiencing some type of data breach in 2014, concerns about security are at an all-time high. Unlike many standard voice and data solutions, Aurelius uses industry standard protocols and our VoIP is delivered over an encrypted Virtual Private Network (VPN) to offer increased security for the security of your business and safety of your employees as well as your customers.

Switching to a Cloud service providers can certainly save your business money. Of course, the actual savings will vary depending on experts in the field of voice and data cloud solutions deploying a solution that is tailored to your needs that can be implemented and maintained without downtime.