Stacy’s Tip of the Week 1.15.18 ShoreTel Connect Client: Pickup
Pickup is a soft key function that is available when you are not currently on a call. It allows you to answer an incoming call that is currently ringing on another user’s phone.
Pickup can be used two different ways, you can answer an incoming call ringing another users phone if you know their extension or you can use pick up to answer a call ringing on the phone of a member of the same pick up group as you.
To answer either an incoming call to a specific user or another member of your shared pick up group, press the Pickup button.
Enter the extension of the Pickup group.
Then press Pickup again. The incoming call will now be answered on your phone.
Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!
Have a Great Week!
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SHORETEL TIP OF THE WEEK! Pickup
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