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If your organization uses Microsoft Exchange and Outlook and your credentials have been synced with Connect Client you may see Events notification appear in the Dashboard. These notify you of meetings that are about to begin, that are listed in Connect Client Events and provide dial in and join meeting buttons for you to join …
Anytime you open a contact panel in ShoreTel Connect Client it displays the conversation history that you had with that contact Conversations include a history of all communication modes with that individual – calls, voicemails, and instant messages. You can filter the type of communications you want to browse ShoreTel Connect Client also displays a …
If you have a work environment where you might be moving from desk to desk occasionally, rather than moving your phone with you each time, you can sit at a new desk for the day and still have your calls ring your extension by assigning the phone to you, here is how that is done. …
If at any time you experiencing choppy calls or dropped calls, you may be asked by your IT to provide them with something called a Call GUID. The following steps show how to gain that Call GUID from your ShoreTel Connect Client. From your ShoreTel Connect Client, click the ‘Recent’ tab Your most recent calls …
If the external assignment radio button is available on your profile page you can assign your extension to a phone number outside of the ShoreTel Connect system A common scenario for this is to assign your extension to your mobile phone or your home land line ShoreTel Connect routes inbound calls to that number instead …
When you have one or more unheard voicemails ShoreTel Connect Client displays a tally on the dashboards voicemail or recent icon A screen pop up appears for 5 seconds immediately after a new voicemail is left in your mailbox Clicking either voicemails on the dashboard or the pop up opens the voicemails panel which provides …
Stumped Stacy to Tim the Tech: Dear Tim the Tech, This week I would like to know more about how to create groups in the ShoreTel Connect Client. Tim the Tech: Dear Stumped Stacy, Wonderful! I will be going over the People tab which includes contacts, contact groups and contact favorites! Hope you enjoy!! …
Stumped Stacy to Tim the Tech: Dear Tim the Tech, Thank you for last weeks Tip! What else do you have for me this week? Tim the Tech: Dear Stumped Stacy, This week we are going to go over dragging and dropping a call from the ShoreTel Connect Client! You can use drag and …
Business phone systems traditionally haven’t been considered much beyond their ability to connect callers. For most businesses, telecom is a line item on an expense budget—no thought is given to how the technology actually can help improve your company’s bottom line. The truth is, your business phone system should be considered one of the most …
Stumped Stacy to Tim the Tech: Dear Tim the Tech, I have a very important conference call next week that my boss can not be on the call. I want to record the call so he can hear what was discussed and for future reference. Is it possible for me to do this on my …