Stacy’s Tip of the Week 11.20.17 ShoreTel Connect Client: Merge

Mid-call soft keys allow interaction with a live call in specific ways displayed on screen.

Soft key options available while on a call including parking your call on someone else’s extension, merging multiple active calls together, or hanging up the call.  Hang up ends the call the same as if you hung up the handset.

 

Merge allows you to merge or combine two or more calls into a single one.

The merge soft key is available when you have one active call and one or more calls on hold or at least two calls on hold.

 

To merge two calls into one press the merge soft key.  This automatically conferences the two calls together.

To see individual callers in a merged or conferenced call, push the Show soft key to see conferenced parties list on screen.

 

If you have calls that have more than two lines merge the calls two at a time, once you pick a call and press the merge soft key again the selected call is conferenced together with your active call.

Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Merge

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940