stacytips

Stacy’s Tip of the Week 11.13.17 ShoreTel Connect Client: Conference

Conferencing functions similarly to transfer

To conference another person into a call, press the Conference function button while on a call.

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The current call will go on hold and the screen will prompt you for another user’s extension or an external phone number, just like transferring.

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Once you add another user’s extension or an external phone number you will have the option to Conference or Consult with the corresponding soft keys.

To simply conference the new party into the call without warning, select the Conference soft key.

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This will call the number you entered and as soon as the new party answers they will be conferenced into the existing call.

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Consulting with conference works the same as consulting with transfer.  Press Consult to leave the current call on hold and dial the number you want.

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Once you have consulted with the new party, simply press the yes soft key combine all calls into one conference.

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Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

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SHORETEL TIP OF THE WEEK! Conference

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