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If at any time you experiencing choppy calls or dropped calls, you may be asked by your IT to provide them with something called a Call GUID. The following steps show how to gain that Call GUID from your ShoreTel Connect Client. From your ShoreTel Connect Client, click the ‘Recent’ tab Your most recent calls …
If the external assignment radio button is available on your profile page you can assign your extension to a phone number outside of the ShoreTel Connect system A common scenario for this is to assign your extension to your mobile phone or your home land line ShoreTel Connect routes inbound calls to that number instead …
You can manually set your availability state. To change your availability state in Connect Client click the colored square and choose your new availability state. This will also update the availability state displayed on your phone as well. Let’s say your extension is currently in the available state, as seen in the picture on both …
When you have one or more unheard voicemails ShoreTel Connect Client displays a tally on the dashboards voicemail or recent icon A screen pop up appears for 5 seconds immediately after a new voicemail is left in your mailbox Clicking either voicemails on the dashboard or the pop up opens the voicemails panel which provides …