AURELIUS SOLUTIONS
Meditations of a Modern World
Readers, Meet Stacy! She’s a talented employee but struggles immensely when it comes to technology. She asked our technicians countless questions a week. She annoyed the techs so much they now call her “Stumped Stacy”. The techs finally had to tell Stacy that she was limited to one question a week about her ShoreTel IP …
Your company prides itself on its stellar customer service. Whether its onboarding new customers or addressing an issue a current customer may be having, your employees understand the importance of making—and keeping—customers satisfied. But the tools you use to interact with your customers are just as important as how you treat your customers. If they …
This ShoreTel Communicator app is great. I absolutely love the functionality of it. I only have one complaint, I learned how to program my speed dials last week but I really need to learn how to add contacts to my Communicator Directory! Note: ShoreTel Communicator is necessary for this tip You can add your own …
http://www.wired.com/2012/12/ff-robots-will-take-our-jobs?utm_content=buffer3906f&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer At first glance this article comes across as odd, the featured image of Jimmy Fallon in bed with a female robot does not help subside the oddity of the article. Robots are going to take over all our jobs? In my head I’m picturing “I, Robot” style robots sitting in office cubicles answering calls, …
Every business, regardless of size or focus, relies on its communications system. Without a reliable phone system, the critical interaction between employee and customer can’t happen, which means your business won’t grow and thrive. Just as important is how well your communications system works for your business. Do your employees have advanced call capabilities such …
ShoreTel Communicator for Windows: Building a Speed Dial List WOW, I really hate typing in Scott’s number 10 times a day! I really wish there was a way to set up a speed dial… This week’s tip will show ShoreTel Communicator users how to set up a list of speed dials that can be accessed from …
http://www.fastcompany.com/3061567/the-future-of-work/more-people-work-from-home-now-than-ever-before I write this post in the cushy leather recliner in my home office. I am one of the 24% of U.S. workers who complete some or most of their work from home. The percentage of workers who telecommute is ever growing. The way we get work done is changing due to the increasing mobility due …
You’ve realized that your current phone system is no longer working for your growing business. So you do what any savvy business person does – you research your options. And you quickly comprehend that what you need is a phone system that will minimize disruptions to your business and integrate with your current custom applications, …
Call Handling: Understanding Availability Advanced Let’s recap what features can be used…I gave a Tip about Availability and there is so much more. “I’m not at my desk all the time.” Or “I’m on the road meeting clients.” How do I get my calls so that I don’t have to be in the office to retrieve …
http://www.forbes.com/sites/louiscolumbus/2016/07/10/google-study-finds-enterprises-who-trust-the-cloud-beyond-cutting-costs-see-revenue-growth/#62c754eb41b4 It’s not surprising that in today’s technology focused age that companies that have higher trust and migration rates to the cloud experience more profits. The cloud is more than just a fad and companies and individuals need to evolve to this changes if they do not want to be left in the dust (que …