Stacy’s Tip of the Week 1.15.18 ShoreTel Connect Client: Pickup

February 5, 2018 by Katie Tomsyck

Pickup is a soft key function that is available when you are not currently on a call. It allows you to answer an incoming call that is currently ringing on another user’s phone.

Pickup can be used two different ways, you can answer an incoming call ringing another users phone if you know their extension or you can use pick up to answer a call ringing on the phone of a member of the same pick up group as you.

To answer either an incoming call to a specific user or another member of your shared pick up group, press the Pickup button.