AURELIUS SOLUTIONS
Meditations of a Modern World
Stumped Stacy to Tim the Tech: Dear Tim the Tech, This week I would like to know more about how to create groups in the ShoreTel Connect Client. Tim the Tech: Dear Stumped Stacy, Wonderful! I will be going over the People tab which includes contacts, contact groups and contact favorites! Hope you enjoy!! …
Stumped Stacy to Tim the Tech: Dear Tim the Tech, Thank you for last weeks Tip! What else do you have for me this week? Tim the Tech: Dear Stumped Stacy, This week we are going to go over dragging and dropping a call from the ShoreTel Connect Client! You can use drag and …
Stumped Stacy to Tim the Tech: Dear Tim the Tech, I am having some trouble and I need your help!! My company recently upgraded and now I need to use this new thing call the Connect Client instead of my Communicator. With that said, I need some guidance on how to properly navigate through the …
Business phone systems traditionally haven’t been considered much beyond their ability to connect callers. For most businesses, telecom is a line item on an expense budget—no thought is given to how the technology actually can help improve your company’s bottom line. The truth is, your business phone system should be considered one of the most …
Stumped Stacy to Tim the Tech: Dear Tim the Tech, I have a very important conference call next week that my boss can not be on the call. I want to record the call so he can hear what was discussed and for future reference. Is it possible for me to do this on my …
Stumped Stacy to Tim the Tech: Dear Tim the Tech, HELP! I accidentally deleted a very important voicemail that I needed to forward to my boss. How can I recover this voicemail?!! Tim the Tech: Dear Stumped Stacy, As long as you deleted the message today it can be recovered! With ShoreTel, you have …
Communications today means so much more than dial tone—it spans a breadth of methods and tools including email, messaging, conferencing and more. Voice communications is merging with other forms of communications to create a converged environment that enables users to communicate how they want, when they want and with whatever device they want. Disparate communications …
Stumped Stacy to Tim the Tech: Dear Tim the Tech, I have very important voicemail messages that need to be forwarded to others within the company. Sometimes clients leave voicemails for me that are meant for Susie or the information in the voicemail needs to be communicated effectively to a different department. How can I …
Stumped Stacy to Tim the Tech: Dear Tim the Tech, I am attempting to schedule ShoreTel Conference calls through Outlook. I am struggling to supply invitees with the correct information so they can join the call. What are the web addresses and numbers I need to give to all invited? Tim the Tech: Dear Stumped …
Your new marketing campaign was a huge success and your office is receiving the highest level of calls you’ve ever experienced in your growing business. Your staff is taking live calls, checking voicemail and returning customer inquiries as fast as they can. Can you imagine the impact if your phone system goes down mid-morning – …