Stacy’s Tip of the Week 9.11.17 ShoreTel Connect Client: Conversation History

October 4, 2017 by Katie Tomsyck

Anytime you open a contact panel in ShoreTel Connect Client it displays the conversation history that you had with that contact

Conversations include a history of all communication modes with that individual – calls, voicemails, and instant messages.

You can filter the type of communications you want to browse

ShoreTel Connect Client also displays a conversation list of all users with whom you have recently communicated with right on the Dashboard

When you are done you can click the X on a conversation to remove it from the Dashboard.

While this will delete a conversation notification it does not delete your conversation history.

Conversations also let you track a series of communications with groups of users in addition to individuals.

Conversation history can be maintained for a specific combination of users within your organization

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