You can edit your availability state based call routing directly from your phone, from within ShoreTel portal, or from within the ShoreTel Connect Client.
Your ShoreTel Connect administrator can also alter routing from within ShoreTel portal in your phone settings.
Most of the non-available states result in call being routed to voicemail by default. To review or modify the call routing for any availability state, press the Options soft key.
You need to enter your voicemail password when prompted.
Select availability, press edit.
Scroll to the state you want to alter and press the edit button again to make changes to this state.
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