Tag Archives: Call Routing

stacytips

Stacy’s Tip of the Week 2.12.18 ShoreTel Connect Client: Call Routing

You can edit your availability state based call routing directly from your phone, from within ShoreTel portal, or from within the ShoreTel Connect Client.

Your ShoreTel Connect administrator can also alter routing from within ShoreTel portal in your phone settings.

Most of the non-available states result in call being routed to voicemail by default.  To review or modify the call routing for any availability state, press the Options soft key.

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You need to enter your voicemail password when prompted.

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Select availability, press edit.

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Scroll to the state you want to alter and press the edit button again to make changes to this state.

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Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Call Routing

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

 

 

stacytips

Stacy’s Tip of the Week 10.2.17 ShoreTel Connect Client: Call Routing Scenario

If you are going to be traveling for work and need to program inbound call routing for the Out of Office availability state you do not have ShoreTel Connect Mobility service and you want calls forwarded to ring your cell phone only, no where else.  This is quite easily accomplished using call routing.

First in the profile panel click settings or preferences whichever appears under Edit

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In the separate window click the call routing tab, select out of office in the drop down menu in the availability routing tab

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Click the change button corresponding to the step ‘3 rings before incoming calls are routed to voicemail’

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We need to forward all calls to our cell phone.  To do this check the bubble for ‘Always forward my calls to’

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In the drop down menu enter the cell phone number you want the calls to ring to

Click save

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Once we change our availability state to Out of Office now all incoming calls to our ShoreTel extension will automatically be forwarded to our cell phone without ringing our desk phone and disturbing our work neighbors

In addition inbound calls will also by pass any simultaneous ring and find me programming we previously had in place

As you can see call routing can be tailored to suit many specific needs!!

Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Call Routing Scenario

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940