AURELIUS SOLUTIONS
Meditations of a Modern World
We all know disaster can strike anytime—a broken water pipe, fire, weather event … all can do damage and wreak havoc on your business. And when time is money, getting your business up and running after a disaster is paramount. Most businesses focus on being able to access their applications and files after a disaster, …
Call Handling: Understanding Availability Do you remember the Tip about Greetings? Just a little refresher that your Greeting can be personalized depending on your Availability, Mode or State. Let’s get going with how to customize your Call Handling for incoming calls… BTW…here is the link to Tip of the Week – Greetings Interacting with Calls …
https://www.entrepreneur.com/video/277803?sp=636028811909687500-1 I came across this video on my Twitter feed a few weeks ago while I was procrastinating at work. I did not fully understand the concepts behind the video at this point and like everyone in the 21st Century, I removed it from my mind by clicking the “close tab button” on my screen …
Today’s business environment is fast-paced and competitive. Technology makes it possible for you to know your customers and your customers to know your business within moments. A customer can give feedback about your business then let others know about their own experience within a few easy clicks. Most likely, you’re investing in ways to make …
UGH…why can’t I do this? I keep hanging up on my caller. Why doesn’t it work the way I want it to? Interacting with Calls via ShoreTel Phone: Note:Functions may vary slightly between IP230 and IP 480 On Hold Press the active call’s green call appearance button. Call appearance button turns orange. Press the Hold …
Business competition in today’s economy is fierce. Your customers expect the highest level of customer care, and you and your staff need to be reachable, professional and customer focused at all times – no matter where you’re located. If that’s your business model, is your phone system serving you like you serve your customers? Use …
Geez…they hung up on me. Lucky me, I can call them back. What was his name? And it’s so easy to go back and check. Call History via ShoreTel Phone Note: Functions may vary slightly between IP230 and IP 480 History is a record of each caller entry (if available). History also shows the date and …
At Aurelius we like to be ahead of the curve and know what the future of work is going to look like. In the following post. an interesting article from FastCompany.com highlighting how work is expected to change in 2016. We thought it would be an excellent idea to bring these expected changes to your attention …
Most employees today eschew the traditional 9-to-5 workday in favor of work-life balance and the ability to work when they want (and often where they want). The result often is an increase in productivity and a more satisfied workforce—a win-win for companies and their employees alike. Is your PBX system supporting your employees or hindering …
You can save and download this tip of the week by clicking here: SHORETEL TIP OF THE WEEK! VoiceMail (1) SHORETEL TIP OF THE WEEK! Communicator.VoiceMail (1)