AURELIUS SOLUTIONS
Meditations of a Modern World
Call Handling: Understanding Availability Advanced Let’s recap what features can be used…I gave a Tip about Availability and there is so much more. “I’m not at my desk all the time.” Or “I’m on the road meeting clients.” How do I get my calls so that I don’t have to be in the office to retrieve …
Call Handling: Understanding Availability Do you remember the Tip about Greetings? Just a little refresher that your Greeting can be personalized depending on your Availability, Mode or State. Let’s get going with how to customize your Call Handling for incoming calls… BTW…here is the link to Tip of the Week – Greetings Interacting with Calls …
UGH…why can’t I do this? I keep hanging up on my caller. Why doesn’t it work the way I want it to? Interacting with Calls via ShoreTel Phone: Note:Functions may vary slightly between IP230 and IP 480 On Hold Press the active call’s green call appearance button. Call appearance button turns orange. Press the Hold …
Geez…they hung up on me. Lucky me, I can call them back. What was his name? And it’s so easy to go back and check. Call History via ShoreTel Phone Note: Functions may vary slightly between IP230 and IP 480 History is a record of each caller entry (if available). History also shows the date and …
You can save and download this tip of the week by clicking here: SHORETEL TIP OF THE WEEK! VoiceMail (1) SHORETEL TIP OF THE WEEK! Communicator.VoiceMail (1)
Display Area: OMG…I missed calls. Geez…no one left me a voice message. Should I call them back? There is so much important information that the ShoreTel phones displays, I’m sure glad I can see who’s calling me. Let me show you what the Display Area means. Adjusting Display Contrast To adjust the contrast of your …
ShoreTel Directory allows extension look up quickly. The Directory allows speed dial numbers or dial a mailbox. There may be additional information available such as email address, alternate phone numbers and even alternate contacts if your administrated has added this information. Let’s see how Directory works. Press the Directory button Locate the name of …
Conference Calls ShoreTel telephones allows conferencing a call. This allows multiple parties to talk at the same time. Additional conference features will be discussed below. You may also consult with the other party before joining the conference by pressing CONSULT soft key. You can also disconnect a party by pressing SHOW soft key to …
Answering Calls ShoreTel telephones notifies incoming calls three ways. Pick up the handset to answer the call and the Call Appearance light becomes solid green. Call Appearance button blinks green Audible ring tone Call will show in Display Area Transferring Calls There are two ways to transfer a call: Blind transfer: transfer a …
Greetings Set up your voice greeting for the active Call Handling Mode. ShoreTel allows you to do this with the phone or Communicator. There are five (5) Call Handling Mode options available: Standard, In a Meeting, Out of Office, Extended Absence and Custom. Aurelius recommends 2 greetings be recorded: Standard and Out of Office. These …