AURELIUS SOLUTIONS
Meditations of a Modern World
Geez…they hung up on me. Lucky me, I can call them back. What was his name? And it’s so easy to go back and check. Call History via ShoreTel Phone Note: Functions may vary slightly between IP230 and IP 480 History is a record of each caller entry (if available). History also shows the date and …
Most employees today eschew the traditional 9-to-5 workday in favor of work-life balance and the ability to work when they want (and often where they want). The result often is an increase in productivity and a more satisfied workforce—a win-win for companies and their employees alike. Is your PBX system supporting your employees or hindering …
You can save and download this tip of the week by clicking here: SHORETEL TIP OF THE WEEK! VoiceMail (1) SHORETEL TIP OF THE WEEK! Communicator.VoiceMail (1)
At Aurelius we are very pleased to announce our partnership with I-Hi Communications, LLC. If AT&T is now renting iPhones to customers why wouldn’t we offer out customers the opportunity to rent their ShoreTel phones? This partnership will allow us to offer our current and future clientele the ability to lease their telephones instead of …
Display Area: OMG…I missed calls. Geez…no one left me a voice message. Should I call them back? There is so much important information that the ShoreTel phones displays, I’m sure glad I can see who’s calling me. Let me show you what the Display Area means. Adjusting Display Contrast To adjust the contrast of your …
ShoreTel Directory allows extension look up quickly. The Directory allows speed dial numbers or dial a mailbox. There may be additional information available such as email address, alternate phone numbers and even alternate contacts if your administrated has added this information. Let’s see how Directory works. Press the Directory button Locate the name of …
Through my business interactions working for a technology company I realized there are a lot of businessmen (and women) who do not understand what the cloud is, how it truly works or how it relates to business tools. At Aurelius Solutions we offer two Cloud based voice solutions for our clients; The Aurelius Cloud and …
Conference Calls ShoreTel telephones allows conferencing a call. This allows multiple parties to talk at the same time. Additional conference features will be discussed below. You may also consult with the other party before joining the conference by pressing CONSULT soft key. You can also disconnect a party by pressing SHOW soft key to …
Answering Calls ShoreTel telephones notifies incoming calls three ways. Pick up the handset to answer the call and the Call Appearance light becomes solid green. Call Appearance button blinks green Audible ring tone Call will show in Display Area Transferring Calls There are two ways to transfer a call: Blind transfer: transfer a …
Greetings Set up your voice greeting for the active Call Handling Mode. ShoreTel allows you to do this with the phone or Communicator. There are five (5) Call Handling Mode options available: Standard, In a Meeting, Out of Office, Extended Absence and Custom. Aurelius recommends 2 greetings be recorded: Standard and Out of Office. These …