AURELIUS SOLUTIONS
Meditations of a Modern World
Your new marketing campaign was a huge success and your office is receiving the highest level of calls you’ve ever experienced in your growing business. Your staff is taking live calls, checking voicemail and returning customer inquiries as fast as they can. Can you imagine the impact if your phone system goes down mid-morning – …
Stumped Stacy to Tim the Tech: Dear Tim the Tech, I have noticed some buttons on my Communicator Application and a few of them are for voice and video conferencing. How can I utilize these features and conduct conference calls Tim the Tech: Dear Stumped Stacy, There are many benefits to conducting conference calls through …
Smart businesses everywhere have embraced the cloud as a cost-effective alternative to capex spending with on-premises hardware and software. For SMBs in particular, the cloud enables enterprise-level functionality without the associated price tag. As with all technology, however, not all cloud offerings are the same. There are literally hundreds of cloud providers, all with varying …
Readers, Meet Stacy. She’s a talented employee but struggles immensely when it comes to technology. She asked our technicians countless questions a week. She annoyed the Techs so much they now call her “Stumped Stacy”. They finally had to tell Stacy that she limited to one question a week about her ShoreTel IP phone as …
Today’s business environment is much different from 20 or even 10 years ago. Employees are more productive and expect more from their business tools, while companies run a tighter, more streamlined work environment. As a result, every tool is utilized to its fullest capabilities, with little room for downtime. SMBs, in particular, are looking to …
Your company prides itself on its stellar customer service. Whether its onboarding new customers or addressing an issue a current customer may be having, your employees understand the importance of making—and keeping—customers satisfied. But the tools you use to interact with your customers are just as important as how you treat your customers. If they …
http://www.wired.com/2012/12/ff-robots-will-take-our-jobs?utm_content=buffer3906f&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer At first glance this article comes across as odd, the featured image of Jimmy Fallon in bed with a female robot does not help subside the oddity of the article. Robots are going to take over all our jobs? In my head I’m picturing “I, Robot” style robots sitting in office cubicles answering calls, …
Call Handling: Understanding Availability Advanced Let’s recap what features can be used…I gave a Tip about Availability and there is so much more. “I’m not at my desk all the time.” Or “I’m on the road meeting clients.” How do I get my calls so that I don’t have to be in the office to retrieve …
Today’s business environment is fast-paced and competitive. Technology makes it possible for you to know your customers and your customers to know your business within moments. A customer can give feedback about your business then let others know about their own experience within a few easy clicks. Most likely, you’re investing in ways to make …
Business competition in today’s economy is fierce. Your customers expect the highest level of customer care, and you and your staff need to be reachable, professional and customer focused at all times – no matter where you’re located. If that’s your business model, is your phone system serving you like you serve your customers? Use …