Stacy’s Tip of the Week 9.23.16 ShoreTel: Undeleting a Voicemail
Stumped Stacy to Tim the Tech:
Dear Tim the Tech,
HELP! I accidentally deleted a very important voicemail that I needed to forward to my boss. How can I recover this voicemail?!!
Tim the Tech:
Dear Stumped Stacy,
As long as you deleted the message today it can be recovered! With ShoreTel, you have the ability to recover any deleted voice message the same day it was deleted, after midnight the system permanently deletes deleted voicemails. To recover a deleted message, follow these steps:
1. Press the “Voicemail” button on your phone
2. Enter your voicemail password followed by the “#” key
3. Select Option “7” to access mailbox options
4. Select Option “7” to access deleted messages
Upon hearing your deleted message(s) you will be given the options to:
| Replay: | Press 1 |
| Save: | Press 2 |
| Forward: | Press 4 |
| Reply: | Press 5 |
Remember: The “window of opportunity” lasts until midnight of the same day the message was deleted.
Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!
Have a Great Weekend!
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SHORETEL TIP OF THE WEEK! VoiceMail_Undelete
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