Stacy’s Tip of the Week 2.19.18 ShoreTel Connect Client: Forwarding

August 3, 2019 by Katie Tomsyck

For most availability states you can choose weather inbound calls are never forwarded, always forwarded or forwarded only if you don’t answer the call within a certain number of rings.

For any availability state that you configured forward calls you can also specify a destination extension. Depending on which ShoreTel Connect profile you have you may be able to forward calls to external numbers such as your cell phone number as well as have inbound calls routed to multiple phones.