AURELIUS SOLUTIONS
Meditations of a Modern World
For most availability states you can choose weather inbound calls are never forwarded, always forwarded or forwarded only if you don’t answer the call within a certain number of rings. For any availability state that you configured forward calls you can also specify a destination extension. Depending on which ShoreTel Connect profile you have you …
You can edit your availability state based call routing directly from your phone, from within ShoreTel portal, or from within the ShoreTel Connect Client. Your ShoreTel Connect administrator can also alter routing from within ShoreTel portal in your phone settings. Most of the non-available states result in call being routed to voicemail by default. To …
Your availability state is the state that your extension is currently set to. It announces to your colleagues your current availability and each state can be configured with individual inbound call routing rules. For instance, you may want all calls forwarded to your voicemail box when you are set to the ‘In a Meeting’ availability …