Tag Archives: Telecommunications

stacytips

Stacy’s Tip of the Week 2.19.18 ShoreTel Connect Client: Forwarding

For most availability states you can choose weather inbound calls are never forwarded, always forwarded or forwarded only if you don’t answer the call within a certain number of rings.

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For any availability state that you configured forward calls you can also specify a destination extension. Depending on which ShoreTel Connect profile you have you may be able to forward calls to external numbers such as your cell phone number as well as have inbound calls routed to multiple phones.

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The Simulring option allows you to specify the states in which these phones ring simultaneously.

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SHORETEL TIP OF THE WEEK! Forwarding

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

stacytips

Stacy’s Tip of the Week 2.12.18 ShoreTel Connect Client: Call Routing

You can edit your availability state based call routing directly from your phone, from within ShoreTel portal, or from within the ShoreTel Connect Client.

Your ShoreTel Connect administrator can also alter routing from within ShoreTel portal in your phone settings.

Most of the non-available states result in call being routed to voicemail by default.  To review or modify the call routing for any availability state, press the Options soft key.

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You need to enter your voicemail password when prompted.

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Select availability, press edit.

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Scroll to the state you want to alter and press the edit button again to make changes to this state.

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Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Call Routing

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

 

 

stacytips

Stacy’s Tip of the Week 2.5.18 ShoreTel Connect Client: Availability State

Your availability state is the state that your extension is currently set to.  It announces to your colleagues your current availability and each state can be configured with individual inbound call routing rules.

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For instance, you may want all calls forwarded to your voicemail box when you are set to the ‘In a Meeting’ availability state but you may want a colleague handling calls while you are set to ‘Vacation’.

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ShoreTel phones allow you to choose for a set of six availability states through a soft key labeled ‘State’.

To find ‘Do Not Disturb’ you have to scroll down on the phone screen to see it.  Your administrator must enable the option to change your availability state.

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Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

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SHORETEL TIP OF THE WEEK! Availability State

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

 

stacytips

Stacy’s Tip of the Week 1.29.18 ShoreTel Connect Client: Speed Dial

While not on a call press the options soft key to access speed dial.

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You are prompted for you voicemail password in order to proceed.

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In the options menu, scroll down to the program buttons option, press the edit soft key.

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Press the line button you are assigning the speed dial to, the top right line button on your phone is line one and it is reserved as a call appearance to ensure your phone gets incoming calls on at least one line.

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You are prompted to enter the extension or number this speed dial will call as well as a label for the speed dial on the phone screen.

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Once completed your speed dials appear immediately on the phone screen next to its corresponding line button.

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Once you have configured speed dials on your phone you can use them when using other functions such as transfer, park, unpark, pickup, and conference, in addition to placing calls.

While on the call if you want to transfer a call to someone that you have a speed dial for press the transfer button when prompted for a number to transfer to press the speed dial instead of pressing the extension or phone number manually.

Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

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You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Speed Dial

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

stacytips

Stacy’s Tip of the Week 1.15.18 ShoreTel Connect Client: Pickup

Pickup is a soft key function that is available when you are not currently on a call.  It allows you to answer an incoming call that is currently ringing on another user’s phone.

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Pickup can be used two different ways, you can answer an incoming call ringing another users phone if you know their extension or you can use pick up to answer a call ringing on the phone of a member of the same pick up group as you.

To answer either an incoming call to a specific user or another member of your shared pick up group, press the Pickup button.

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Enter the extension of the Pickup group.

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Then press Pickup again.  The incoming call will now be answered on your phone.

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Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

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You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Pickup

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

stacytips

Stacy’s Tip of the Week 12.11.17 ShoreTel Connect Client: Park & Unpark

Park allows you to take a call currently on your phone and park it on another person’s phone, so that they can pick it up.  It is essentially placing your call on hold on another person’s phone.

To park a call simply press the park soft key, enter the extension you wish to park the call on and press park again to confirm or wait several seconds.

Let’s say you are on an active call with a colleague, but you need to attend a meeting.  You wish to park the call on a specific extension so that another colleague can assist.  To do this push the park soft key.

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This will place the call on hold and prompt you for an extension to park the call to, enter the extension you wish to park the call on, then press park again.

Your call has been parked on the extension you entered.

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** Note that you cannot enter an external number for park functionality.

Unpark is a soft function that available when you are not currently on a call.

It allows you to retrieve a call that is currently parked or on hold on another user’s phone.

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If you need to unpark a call from another user’s phone, first click the unpark soft key.  Enter the extension of the user that the on-hold call is on, then press unpark again.

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The parked call will now be answered on your phone.  When you unpark a parked or held call not only does the call transfer to your phone from the other phone but it is automatically answered on your phone as soon as the transfer completes.

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** Note that if the other party does not answer a parked call after a set amount of time the call will be returned to your phone automatically.

Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Park & Unpark

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

stacytips

Stacy’s Tip of the Week 11.20.17 ShoreTel Connect Client: Merge

Mid-call soft keys allow interaction with a live call in specific ways displayed on screen.

Soft key options available while on a call including parking your call on someone else’s extension, merging multiple active calls together, or hanging up the call.  Hang up ends the call the same as if you hung up the handset.

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Merge allows you to merge or combine two or more calls into a single one.

The merge soft key is available when you have one active call and one or more calls on hold or at least two calls on hold.

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To merge two calls into one press the merge soft key.  This automatically conferences the two calls together.

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To see individual callers in a merged or conferenced call, push the Show soft key to see conferenced parties list on screen.

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If you have calls that have more than two lines merge the calls two at a time, once you pick a call and press the merge soft key again the selected call is conferenced together with your active call.

Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Merge

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

stacytips

Stacy’s Tip of the Week 11.13.17 ShoreTel Connect Client: Conference

Conferencing functions similarly to transfer

To conference another person into a call, press the Conference function button while on a call.

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The current call will go on hold and the screen will prompt you for another user’s extension or an external phone number, just like transferring.

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Once you add another user’s extension or an external phone number you will have the option to Conference or Consult with the corresponding soft keys.

To simply conference the new party into the call without warning, select the Conference soft key.

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This will call the number you entered and as soon as the new party answers they will be conferenced into the existing call.

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Consulting with conference works the same as consulting with transfer.  Press Consult to leave the current call on hold and dial the number you want.

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Once you have consulted with the new party, simply press the yes soft key combine all calls into one conference.

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Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Conference

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

stacytips

Stacy’s Tip of the Week 11.6.17 ShoreTel Connect Client: Transfer

To transfer a call, press the transfer function button while on a call, the call will go on hold and the screen will prompt you for another user’s extension or an external phone number.

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Once you add another user’s extension or an external number you will have the option to transfer or consult with the corresponding soft keys.

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To transfer the call directly to the other party, select the transfer soft key.  This will send the caller directly to the recipient and the call will no longer be on your phone.

This is sometimes referred to as a blind transfer.

However, if you would like to consult with the person you are transferring to prior to sending the call over select the consult soft key instead this leaves the original call on hold and calls the new party on the available line allowing you to speak with them first.

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Once you have consulted simply press the yes soft key to then transfer the call from your phone to the other party.

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If you don’t make a selection consult transfer will be selected by default after several seconds of entering the number.

Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Transfer

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

stacytips

Stacy’s Tip of the Week 10.30.17 ShoreTel Connect Client: Mid-Call Function Keys

ShoreTel phones include dedicated mid-call function keys that can be used when you are already on a live call.

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These buttons allow you to transfer the call to another person’s phone number, place the call on hold and conference or place an additional call to add another person into the existing call.

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Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

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SHORETEL TIP OF THE WEEK! Preferences

SHORETEL TIP OF THE WEEK! Mid-Call Function Keys

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940