Tag Archives: availability states

stacytips

Stacy’s Tip of the Week 2.5.18 ShoreTel Connect Client: Availability State

Your availability state is the state that your extension is currently set to.  It announces to your colleagues your current availability and each state can be configured with individual inbound call routing rules.

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For instance, you may want all calls forwarded to your voicemail box when you are set to the ‘In a Meeting’ availability state but you may want a colleague handling calls while you are set to ‘Vacation’.

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ShoreTel phones allow you to choose for a set of six availability states through a soft key labeled ‘State’.

To find ‘Do Not Disturb’ you have to scroll down on the phone screen to see it.  Your administrator must enable the option to change your availability state.

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Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Availability State

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

 

stacytips

Stacy’s Tip of the Week 8.14.17 ShoreTel Connect Client: Availability

You can manually set your availability state.  To change your availability state in Connect Client click the colored square and choose your new availability state.  This will also update the availability state displayed on your phone as well.

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Let’s say your extension is currently in the available state, as seen in the picture on both the phone and the ShoreTel Connect Client above.

A colleague walks over to your desk to have an important discussion and you need to put your phone into do not disturb mode so that it doesn’t ring and interrupt you.

To do this click on the colored square in the Connect Client

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In the drop down menu choose ‘Do Not Disturb’

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Note how the availability state changed on the ShoreTel Connect Client and the state on the phone itself also changed

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Again ShoreTel Connect Client is an application that works in conjunction with and controls your phone.

Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Availability

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

stacytips

Stacy’s Tip of the Week 7.10.17 ShoreTel Connect Client: Understanding the Basics

Stumped Stacy to Tim the Tech:

Dear Tim the Tech,

I am having some trouble and I need your help!! My company recently upgraded and now I need to use this new thing call the Connect Client instead of my Communicator. With that said, I need some guidance on how to properly navigate through the Connect Client since it is foreign to me?

 

Tim the Tech:

Dear Stumped Stacy,

I agree…it is a bummer that you can no longer use your Communicator, but don’t you worry, I will show you all the new bells and whistles that the Connect Client has! Let me first start with the basics of the Connect Client.  And then each week following I’ll continue to show you more and more!

I first want to cover the Connect Client dashboard from the top down.

At the top of the dashboard is a menu allowing you to access client settings and application info.  Once you click on the downward arrow the following options will show.

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Below that is a dial pad and also a quick dialer field, allowing you to dial a user directly from the client or search your company directory by typing part or all of a person’s name, number o extension

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Below this is a colored box with a downward pointing arrow, displaying the color associated with your current availability state. Click this box to manage and change your availability state.

 

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To the right of this box is the name, availability state, and phone assignment of the user currently logged into this Connect Client, presumably this is you.

Below your name you will see three standard items. People, Recent and Events.  Each of which you can click to expand the window and display relevant controls and indicators.

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Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! UnderstandingtheBasics

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940