Tag Archives: AureliusVS

stacytips

Stacy’s Tip of the Week 10.23.17 ShoreTel Connect Client: Preferences

The preference page includes access to many user settings, these include account settings such as how you log in, call routing preferences, voicemail preferences, instant messaging, video settings, outlook integration, notifications, phone settings, and telephony options among others.

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Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Preferences

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

 

stacytips

Stacy’s Tip of the Week 10.16.17 ShoreTel Connect Client: Checking Voicemail

To check your voicemail messages, press the Voicemail button

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Enter your voicemail password when prompted

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Most ShoreTel 400 series phones provide a visual voicemail interface that displays your messages on the phones screen which you can navigate with the phones buttons and soft keys.

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Pressing the voicemail button on the ShoreTel IP420 calls into a traditional server instead as the phone does not support visual voicemail

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To call into the voicemail server on any other ShoreTel IP400 series phone, for instance to change your password or rerecord your voicemail greeting, dial # instead of pressing the voicemail function key.

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You can also record these through ShoreTel Connect Client.  No matter how you access your voicemail you need to know your voicemail password.

Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Checking Voicemails

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

stacytips

Stacy’s Tip of the Week 10.9.17 ShoreTel Connect Client: Instant Messages

If your Administrator has enabled you to use Instant Messaging, messages will be included on your Connect Client Dashboard.

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The messages panel displays a history of all recent instant messaging including the other party, date and time.

Clicking on a message opens the contact panel for the other party and filters your conversation history with them to display just instant messages.

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Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Instant Messages

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

stacytips

Stacy’s Tip of the Week 10.2.17 ShoreTel Connect Client: Call Routing Scenario

If you are going to be traveling for work and need to program inbound call routing for the Out of Office availability state you do not have ShoreTel Connect Mobility service and you want calls forwarded to ring your cell phone only, no where else.  This is quite easily accomplished using call routing.

First in the profile panel click settings or preferences whichever appears under Edit

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In the separate window click the call routing tab, select out of office in the drop down menu in the availability routing tab

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Click the change button corresponding to the step ‘3 rings before incoming calls are routed to voicemail’

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We need to forward all calls to our cell phone.  To do this check the bubble for ‘Always forward my calls to’

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In the drop down menu enter the cell phone number you want the calls to ring to

Click save

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Once we change our availability state to Out of Office now all incoming calls to our ShoreTel extension will automatically be forwarded to our cell phone without ringing our desk phone and disturbing our work neighbors

In addition inbound calls will also by pass any simultaneous ring and find me programming we previously had in place

As you can see call routing can be tailored to suit many specific needs!!

Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Call Routing Scenario

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

stacytips

Stacy’s Tip of the Week 9.25.17 ShoreTel Connect Client: Creating an Event

You can create events with conferencing details and add contacts from within Connect Client

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Note however that once the event is created in Connect Client you are prompted to both save the event and send invites from within Outlook

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Even if you do not have access to ShoreTel Connect Client you may receive Connect conference invitations by email

Invitation emails include information for attending the conference by phone, web browser or both.

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When you join a conference with a web browser you are connected to the ShoreTel Connect conferencing for web application which presents many of the same options as ShoreTel Connect Client

This is designed for anyone who does not have access to ShoreTel Connect Client and provides an experience very similar to conferencing within the Client itself.

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Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Creating an Event

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

 

stacytips

Stacy’s Tip of the Week 9.18.17 ShoreTel Connect Client: Events

If your organization uses Microsoft Exchange and Outlook and your credentials have been synced with Connect Client you may see Events notification appear in the Dashboard.

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These notify you of meetings that are about to begin, that are listed in Connect Client Events and provide dial in and join meeting buttons for you to join the meeting from the Connect Client Dashboard.

Note that you may also see a third button for video, this is only available if you have been enabled from multipoint video.  For more information contact your phone system administrator.

The Events panel displays your Microsoft Exchange calendar meetings filtering separately by upcoming and past events.

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Clicking on an Event, opens the individual event panel and displays additional meeting information including location, recurrence and participants.

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As in the Event notification, you may see dial in and join meeting buttons.  These buttons automatically dial you into the events conference bridge and allow you to attend the meeting screen share in the connect client itself if conferencing information has been provided.

 

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Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Events

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

 

stacytips

Stacy’s Tip of the Week 9.11.17 ShoreTel Connect Client: Conversation History

Anytime you open a contact panel in ShoreTel Connect Client it displays the conversation history that you had with that contact

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Conversations include a history of all communication modes with that individual – calls, voicemails, and instant messages.

You can filter the type of communications you want to browse

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ShoreTel Connect Client also displays a conversation list of all users with whom you have recently communicated with right on the Dashboard

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When you are done you can click the X on a conversation to remove it from the Dashboard.

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While this will delete a conversation notification it does not delete your conversation history.

Conversations also let you track a series of communications with groups of users in addition to individuals.

Conversation history can be maintained for a specific combination of users within your organization

Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Conversation History

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

stacytips

Stacy’s Tip of the Week 9.4.17 ShoreTel Connect Client: Assign Extension

If you have a work environment where you might be moving from desk to desk occasionally, rather than moving your phone with you each time, you can sit at a new desk for the day and still have your calls ring your extension by assigning the phone to you, here is how that is done.

You can manually assign your extension to the phone.

On the phone, press the ‘Assign’ soft key if the phone does not prompt you for your credentials.

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On the phone, press the ‘Assign’ soft key if the phone does not prompt you for your credentials.

ShoreTel Connect onsite users will be prompted for your extension number and voicemail password.

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Key in your extension number and then enter your voicemail password

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You will be prompted to ‘Please wait’ while ShoreTel assigns your extension

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Once the extension assignment is complete you will see your name and extension showing on the phone!

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Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Assign Extension

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

stacytips

Stacy’s Tip of the Week 8.28.17 ShoreTel Connect Client: Retrieving a Call GUID

If at any time you experiencing choppy calls or dropped calls, you may be asked by your IT to provide them with something called a Call GUID.  The following steps show how to gain that Call GUID from your ShoreTel Connect Client.

From your ShoreTel Connect Client, click the ‘Recent’ tab

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Your most recent calls both inbound and outbound will appear in the panel to the right.

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Right click on the call in which you need to retrieve the Call GUID from – then click ‘Copy Call ID to Clipboard’

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Paste the Call GUID into an email or Word doc

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This is the Call GUID information that you need to provide to your IT staff.

Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! Retrieving a Call GUID

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940

 

 

stacytips

Stacy’s Tip of the Week 8.21.17 ShoreTel Connect Client: External Assignment

If the external assignment radio button is available on your profile page you can assign your extension to a phone number outside of the ShoreTel Connect system

A common scenario for this is to assign your extension to your mobile phone or your home land line

ShoreTel Connect routes inbound calls to that number instead of your desk phone

Unlike call forwarding, which only affects inbound calls, external assignment also affects outbound calls initiated from the ShoreTel Connect Client presenting your enterprise caller id instead of the external number

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To configure external assignment, click ‘Select Number’ in the drop down and then enter the external number and a label to allow you to easily identify it later

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In this example the external number is for a Cell Phone so we have labeled it accordingly

Notice that you can configure a second external number as well additional options

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After entering the external number click the ‘Use Selected Number’ button

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Your extension is now assigned to the external number and your inbound calls are no longer routed to your desk phone

Again, you can only assign your extension to one device at a time so if your user profile has an assigned IP desk phone that phone will now display Anonymous

This simply means that it is still assigned to you but your extension has been assigned to another device.

If you call someone while your extension is assigned to and external number ShoreTel Connect sets up the call in two steps.

First, ShoreTel Connect calls you at your external number.  Second, after you accept this call, you will hear ShoreTel Connect calling the number you dialed.

Your call will appear to come from your enterprise number instead of your external number, so the other party won’t know that you’re calling from a cell phone or land line.  This process is often referred to as reverse dial.

Wow! That was simple! Thank you for reading Stacy’s Tip of the Week!

Have a Great Week!

You can save and download this Tip of the Week by clicking here:

SHORETEL TIP OF THE WEEK! External Assignment

SERVICE CONTACT METHODS:

Portal: http://republic.aureliusvs.com

Email: pg@aureliusvs.com

Text: 480-442-0704

Call: 480-568-8940